Q: New phone

Question

kwikik

Level 1 (4 points)

iCloud

Q: New phone

We just upgraded my son from an Apple 5 to an Apple 6 and the clerk at Verizon was unable to move contacts and photos to the new phone. It worked on his prior upgrades. How do we find all his info?

iPhone SE

Posted on Aug 25, 2016 3:20 PM

I have this question too

Solved

Carolyn Samit

Level 10 (122,076 points)

Apple Music

A:

You would have to be able to restore the contacts and photos from a backup that was made on the iPhone 5.

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Posted on Aug 25, 2016 3:24 PM

Q: New phone

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by Meg St._Clair,

Meg St._Clair Aug 25, 2016 3:23 PM in response to kwikik
Level 9 (58,912 points)

iPhone

Aug 25, 2016 3:23 PM in response to kwikik

What do you mean by "how do we find all his info"? Is it not still on his iPhone 5?
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by kwikik,

kwikik Aug 25, 2016 3:56 PM in response to Meg St._Clair
Level 1 (4 points)

iCloud

Aug 25, 2016 3:56 PM in response to Meg St._Clair

He lost his IPhone 5. Today Verizon downloaded his music, but couldn't do the contacts or photos. His IPhone 5 was backed up 8-11-16.
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by kwikik,

kwikik Aug 26, 2016 5:57 AM in response to kwikik
Level 1 (4 points)

iCloud

Aug 26, 2016 5:57 AM in response to kwikik

I went online myself last night and re started his new phone, by deleting all the new apps the Verizon store put on it. Went back to the hello screen and downloaded from ICloud. His phone has everything back on it now. I guess the Verizon clerk did not know what they were doing! Thanks
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Accepted Answer · Aug 25, 2016 3:24 PM

Carolyn Samit

Level 10 (122,076 points)

Apple Music

Aug 25, 2016 3:24 PM in response to kwikik

You would have to be able to restore the contacts and photos from a backup that was made on the iPhone 5.

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Q: New phone

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by Meg St._Clair,

by Carolyn Samit,Solvedanswer

by kwikik,

by kwikik,

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