AFC4655

Q: Airport Extreme Drops the Internet Constantly

So I have a brand new Airport Extreme and I have set it up like 5 times and it constantly drops the internet from my modem.  When I set it up it will work the first time I connect then it will drop the internet connection.  The connection to the Airport Express itself is solid.  I have done a hard reset, a soft reset, and a factory reset and as soon as a re set it up the same thing happens.  I have tested it on my phone and Mac Book Pro and it happens on all the connected machines.  When I connect my Mac book Pro directly to the Modem it works fine.

 

Eventually I want to set up an Airport Express to extend my wireless network over Cat5 but I can't even get a solid internet connection yet to the Airport Extreme.  Any help is greatly appreciated.

Posted on Aug 26, 2016 7:37 AM

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Q: Airport Extreme Drops the Internet Constantly

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  • by Tesserax,

    Tesserax Tesserax Aug 26, 2016 9:16 AM in response to AFC4655
    Level 9 (54,452 points)
    Wireless
    Aug 26, 2016 9:16 AM in response to AFC4655

    Since you already have tried a numerous attempts at resetting the AirPort Extreme, it may be very likely that you just have a defective unit.

     

    Because you just purchased it from Apple, you can bring it back for a replacement and what I would suggest you do at this point.