HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app
wellrock

Q: Find my iphone........The map disappears when I zoom in to get street names.

The map disappears on Find my Iphone app when I zoom in.   The devices are located on a blank map!

Posted on Apr 3, 2016 1:21 PM

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Q: Find my iphone........The map disappears when I zoom in to get street names.

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  • by Rysz,

    Rysz Rysz Apr 28, 2016 8:28 PM in response to wellrock
    Level 7 (20,157 points)
    iTunes
    Apr 28, 2016 8:28 PM in response to wellrock

    Uusually happens when you have a poor internet connection. Is that the case for you?

  • by Max H.,

    Max H. Max H. Jun 28, 2016 11:31 AM in response to wellrock
    Level 1 (9 points)
    Mac OS X
    Jun 28, 2016 11:31 AM in response to wellrock

    This happens to me whether I'm hardwired to a T1 or on my home wifi (usually 35-40Mbps download).

  • by SteveDC2,

    SteveDC2 SteveDC2 Aug 26, 2016 1:28 PM in response to wellrock
    Level 1 (4 points)
    Aug 26, 2016 1:28 PM in response to wellrock

    This is a bug and has been there as long as I can recall.

     

    Pretty lame.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 26, 2016 1:38 PM in response to SteveDC2
    Level 9 (57,012 points)
    iPhone
    Aug 26, 2016 1:38 PM in response to SteveDC2

    SteveDC2 wrote:

     

    This is a bug and has been there as long as I can recall.

     

    Pretty lame.

    That is an interesting comment. I've never seen this behavior. It hasn't happened on mine, except in a bad data connection. I can zoom in as far as the map will allow. Just verified it.

     

    fmp zoom.jpg

  • by SteveDC2,

    SteveDC2 SteveDC2 Aug 26, 2016 1:39 PM in response to ChrisJ4203
    Level 1 (4 points)
    Aug 26, 2016 1:39 PM in response to ChrisJ4203

    On my iPhone 5s and my wife's Iphone 6 if I zoom in as far as possible the map disappears and all I get is a gray checkered display. If I zoom back out just a tiny, tiny miniscule fraction the map re-appears.

     

    Been like that for me since the iPhone 4 days.

     

    BR,

    Steve

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 26, 2016 1:43 PM in response to SteveDC2
    Level 9 (57,012 points)
    iPhone
    Aug 26, 2016 1:43 PM in response to SteveDC2

    Well, as you can see, that is the view from my iPhone 6s, and is the same as it has been for all of my other iPhones, since the first time Find My iPhone was available. I've got it zoomed in completely. As indicated before, the only time it would fail in the manner is if you were in a bad data area. Although it could happen if the map does not have the resolution to zoom that far. That can happen with certain rural areas where the satellite resolution is low.