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Helpful answers
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Aug 27, 2016 1:42 AM in response to wiff54by dominic23,1. Eject CD/DVD
1. Restart the computer and hold the trackpad down.
2. Launch Terminal.
Applications > Utilities > Terminal
Type in drutil eject external internal
Press enter key on the keyboard.
2. Reset SMC. Choose the method for “If the battery is nonremovable”.
https://support.apple.com/en-us/HT201295
For more info: https://support.apple.com/en-us/HT201788
If this doesn’t help, try returning the super drive.
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Aug 27, 2016 1:54 PM in response to dominic23by wiff54,Thanks dominic23. We tried your suggestions but the dvd is not ejecting. We'll take the SuperDrive back to the shop next week.
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Aug 27, 2016 2:59 PM in response to wiff54by Grant Bennet-Alder,the DVD starts to eject (you can see here it and it comes ejects a very short way, very quickly), but then the Superdrive sees the DVD as a new DVD and restarts the program.
I think it is more likely that a physical problem keeps the disc from ejecting properly, and instead of completing the Eject, it starts a disc insert on the half-ejected disc.
If it were mine, I would tell it to eject and attempt to catch the edge of the disc as it pops out and see if I could fully remove it, and if not, why not.