Mjwilliams524

Q: Beats studio wireless

Beats cut out and stop playing music off and on. I have to shut them down and start over and even tends to shut down. They are fully charged. Started when I got iPhone 6s. This is my 3rd pair. Please advise

Beats studio wireless

Posted on Aug 25, 2016 10:26 PM

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Q: Beats studio wireless

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  • by gdgmacguy,

    gdgmacguy gdgmacguy Aug 27, 2016 7:56 AM in response to Mjwilliams524
    Level 7 (20,639 points)
    Aug 27, 2016 7:56 AM in response to Mjwilliams524

    Do your headphones work properly when paired with other phones or devices?  If you have no other devices with which to try, bring the headphones to Apple and try pairing them with devices in the store. 

     

    If the headphones work with other devices, then the problem is the phone, not your headphones.  I suspect this is the case as it would be virtually impossible for you to have gotten 3 defective pairs of headphones in a row. 

     

    Best,

    GDG