Randy Gerdes
Level 1 (29 points)
iTunes

Q: iTunes cutting off songs

I am running iTunes 12.4.3.1 on my Mac. Certain songs on my iPhone cut off, but play fully on the Mac. Anyone having this problem or have a solution? I see some similar threads with older versions, but trying to hold down Option to create a new library and then import my old .xml file does not seem to work, all my old songs come back before I can create a new library. Don't know how to create an empty one as described in the older version posts. Driving me nuts.

MacBook Pro with Retina display, OS X El Capitan (10.11.6), iPhone , iPad, Apple TV, Airport

Posted on Aug 24, 2016 4:45 PM

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Randy Gerdes

Q: iTunes cutting off songs

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  • by steven_a1,

    steven_a1 steven_a1 Aug 25, 2016 12:14 PM in response to Randy Gerdes
    Community Specialists
    Aug 25, 2016 12:14 PM in response to Randy Gerdes

    Hey Randy Gerdes,

     

    Thanks for checking out the Apple Support Communities! I understand you're having trouble with songs that you have synced to your iPhone not playing through the entire track. I listen to music on my iPhone all the time and that would drive me crazy. I'm happy to offer some direction. 

     

    Since the songs are playing normally on your Mac, you shouldn't need to recreate any libraries. In this case I would recommend to delete the music off of your iPhone and then re-sync it to your iPhone. To delete the music directly on your iPhone, you can go to Settings > General > Storage & iCloud Usage > Manage Storage (under Storage) > Music. Tap Edit, then tap the minus sign to the left of All Songs. You can find the steps to re-sync your music below. 

    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

     

    In the case of music purchased from iTunes, you can also re-download those purchases directly to your iPhone.

    Download your past purchases


    Cheers! 

  • by Randy Gerdes,

    Randy Gerdes Randy Gerdes Aug 25, 2016 2:03 PM in response to steven_a1
    Level 1 (29 points)
    iTunes
    Aug 25, 2016 2:03 PM in response to steven_a1

    Thanks Steven. I will give this a try and let you know how I did.

  • by Randy Gerdes,

    Randy Gerdes Randy Gerdes Aug 27, 2016 2:31 PM in response to steven_a1
    Level 1 (29 points)
    iTunes
    Aug 27, 2016 2:31 PM in response to steven_a1

    Hi Steven. Well, it seems not to have worked. I deleted the music on my phone and it appears to still be there, although the icon for it is gone under the storage list. iTunes shows just a few songs on the phone, but I can play a lot of them, though some are gone. Then, when I restored them from iTunes via USB, I tested one of the songs that kept stopping and it still does! The Mac version plays all the way through; the iPhone version shuts off about 2/3 through at the same place every time. Very vexing. Still open to ideas from others...