HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Helpful answers
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Aug 27, 2016 3:14 PM in response to Kthacker15by Kappy,Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
iCloud- Restore your iOS device from iCloud - Support - Apple
Have you tried any troubleshooting?
- Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
- Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
- Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.
Without a computer and iTunes, you will need a Wi-Fi connection and a charger. Tap Settings > General > Reset > Erase all Content and Settings.
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Aug 30, 2016 6:17 AM in response to Kthacker15by Meg St._Clair,Make an appointment at the Genius Bart at your local Apple Store. They will be able to assist you.