kfeeney

Q: Aptv keeps restarting itself for no apparent reason

For the last week or two my aptv has been restarting itself, usually when I put a program on pause

and come back a few min. later I find I'm back at the icon screen.

My software is up to date and my connection is very good so I'm really puzzled as to why it would

restart on it's own,  and it seems to be happening more often.

As well Hulu seems a little strange, it keeps asking to quite out and restart after an "update" and

it will do this a few times a day, very strange.

Anyone else having these same problems?

Apple TV

Posted on Oct 16, 2013 6:54 PM

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Q: Aptv keeps restarting itself for no apparent reason

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  • by Protodd,

    Protodd Protodd Dec 11, 2015 8:21 AM in response to 100 Page User Agreement
    Level 4 (2,069 points)
    Dec 11, 2015 8:21 AM in response to 100 Page User Agreement

    That's the same with ALL computers and electronics. If you look at the first gen Roku and compare to Roku 4 there are features that the new one has the old one doesn't. Same with my iPhone4 compared with iPhone6. But you can still use the older devices but to get the new bells and whistles you need to upgrade the hardware. New tools require more processing power that werent available in the past.

     

    You you may try restoring via iTunes to get a clean load of software on your device.

     

    Restore your Apple TV using iTunes - Apple Support

  • by richardsonheights,

    richardsonheights richardsonheights Dec 11, 2015 10:48 AM in response to Protodd
    Level 1 (5 points)
    iTunes
    Dec 11, 2015 10:48 AM in response to Protodd

    I think I may have said this somewhere above in this thread, but I am almost certain this is caused by the screensaver settings.  I finally just turned off the screensaver and have no longer had problems with this random restart nonsense on my ATV 2 or 3.

  • by OBRyan1,

    OBRyan1 OBRyan1 Dec 11, 2015 11:00 AM in response to OBRyan1
    Level 1 (0 points)
    Dec 11, 2015 11:00 AM in response to OBRyan1

    Since going through these steps, we had had NO issues with the ATV.  Very pleased with this solution.

  • by OBRyan1,

    OBRyan1 OBRyan1 Dec 11, 2015 11:04 AM in response to 100 Page User Agreement
    Level 1 (0 points)
    Dec 11, 2015 11:04 AM in response to 100 Page User Agreement

    Read my post.   It worked for me.

     

    I have an Apple TV 2nd Gen and also have been experiencing the restart issue every time we watch Netflix.  I just got off the phone with Apple Support and was told to switch HDMI ports and then restart the Apple TV.  I did that, but I haven't watched anything yet, so I'm not sure if the solution worked but will test it later tonight.

     

    This worked. Problem solved.

  • by OBRyan1,

    OBRyan1 OBRyan1 Dec 11, 2015 11:08 AM in response to richardsonheights
    Level 1 (0 points)
    Dec 11, 2015 11:08 AM in response to richardsonheights

    Cool.  I'm glad that worked for you.  I switched HDMI ports and then restarted the Apple TV. I have my screen saver still on and have no issues.  Hope that helps.

  • by Llamasterl ,

    Llamasterl Llamasterl Dec 11, 2015 10:47 PM in response to kfeeney
    Level 1 (0 points)
    Dec 11, 2015 10:47 PM in response to kfeeney

    i have had this problem for a while, with an older version. I went to settings and turned off AirPlay and it worked for me. I think my house was to busy with Mac signals it confused the poor guy. Worth a try.

  • by ronald43,

    ronald43 ronald43 Dec 12, 2015 11:43 PM in response to kfeeney
    Level 1 (4 points)
    Dec 12, 2015 11:43 PM in response to kfeeney

    It's pretty clear to anyone reading the previous posts that the problem began after the update from Apple. There is also no indication that any of the suggestions by tech support have resolved anyone's issue to date.  When can we expect an actual fix? Does anyone believe that this type of word of mouth will make someone buy AppleTV?

  • by dot.Alpine,

    dot.Alpine dot.Alpine Jan 1, 2016 9:59 PM in response to malidcurrington
    Level 1 (0 points)
    Jan 1, 2016 9:59 PM in response to malidcurrington

    I have the same exact problem. Not related to slow connectivity; I have 150mbs with no drops or any other disruptions on my many other connected devices. This always used to happen intermittently, but has gained in frequency over the past week or so. Extremely frustrating.

  • by surfguyva,

    surfguyva surfguyva Jan 31, 2016 10:47 PM in response to Knepper
    Level 1 (0 points)
    Jan 31, 2016 10:47 PM in response to Knepper

    I have the same exact issue... I can't watch a movie without rebooting interruptions..:

  • by rnanderson,

    rnanderson rnanderson Feb 3, 2016 12:19 PM in response to Protodd
    Level 1 (5 points)
    Feb 3, 2016 12:19 PM in response to Protodd

    DItto! Mine resets / reboots itself at least once each day, usually in the middle of watching something. Very frustrating! Roku and Amazon prime might be in my future.

  • by Dillonopolous,

    Dillonopolous Dillonopolous Feb 10, 2016 5:15 PM in response to kfeeney
    Level 1 (0 points)
    Feb 10, 2016 5:15 PM in response to kfeeney

    I tried all of the fixes listed and nothing seemed to work. What has worked for me was changing DNS settings from Google back to my ISP's on my router (Apple Extreme 4th gen)

  • by ctoson,

    ctoson ctoson Aug 4, 2016 6:11 PM in response to kfeeney
    Level 1 (4 points)
    Aug 4, 2016 6:11 PM in response to kfeeney

    It is certainly not an applications issue. This is also happening on both of my generation 3 units multiple times per show. It happens with Netflix and almost after every commercial on Hulu.  I'll try this fix on my units and provide feedback.

  • by cholland64,

    cholland64 cholland64 Aug 18, 2016 10:34 AM in response to kfeeney
    Level 1 (4 points)
    Apple TV
    Aug 18, 2016 10:34 AM in response to kfeeney

    We have had this issue for some time now. I've done all the usual things. Restart, Restore taken off power strip. Ours is a generation 2 and it restarts several times a day sometimes several times an hour. Does it with Netflix, HBO, Hulu and just about all the network apps. It isn't our wifi or network I've done the restart with that that too. Only the Apple tv has issues, no other device. More than just a little annoying.

  • by jodiefromwhite plains,

    jodiefromwhite plains jodiefromwhite plains Aug 27, 2016 8:00 PM in response to kfeeney
    Level 1 (4 points)
    Apple TV
    Aug 27, 2016 8:00 PM in response to kfeeney

    Mone does it too.  It's constant with my 2nd Gen, can't get through more than 60 seconds without it restarting.  Forced obsolescence?  My 4th gen is fine.

  • by fraber01,

    fraber01 fraber01 Aug 31, 2016 8:01 AM in response to kfeeney
    Level 1 (4 points)
    Apple TV
    Aug 31, 2016 8:01 AM in response to kfeeney

    Mine too is randomly rebooting in Netflix, and whenever I pause playback for more than a minute... white led flashing, wheel and back to main menu.

    Tried factory reset, disable all screensavers, plug network cable directly in atv2... nothing still rebooting.

    #ProgrammedObsolescence

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