RichK
Level 1 (4 points)
iWork

Q: Can't save new Pages document

I created a new Pages document, but when I tried to save it I got the message "The file “Untitled 4” couldn’t be opened."

I'm on on iMac operating El Capitan (10.11.6); the version of Pages I'm using is 5.6.2 (2573)

Posted on Aug 25, 2016 8:03 AM

by sarah_s1,Solvedanswer
sarah_s1 sarah_s1
Community Specialists
A:

RichK,

I recommend testing the issue and seeing if you can save the document while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account: 

Safe Mode
How to test an issue in another user account on your Mac

Cheers

Posted on Aug 29, 2016 12:36 PM

Close
RichK

Q: Can't save new Pages document

  • All replies
  • Helpful answers

  • by Alwayswantingtohelp1,

    Alwayswantingtohelp1 Alwayswantingtohelp1 Aug 26, 2016 12:24 PM in response to RichK
    Community Specialists
    Aug 26, 2016 12:24 PM in response to RichK

    Hello RichK,


    Thank you for using Apple Support Communities. 


    I understand from your post that you are not able to save your Pages document. I know how important it is to be able to save your Pages documents for later use. In the following discussion, a user named Kreklo suggests toggling the Documents & Data feature in the iCloud settings. To do this go to System Preferences > iCloud > Documents and Data. Then remove the check mark and then check it again. Then go back to Pages close it and open it again.   

    The file “Untitled.pages-tef” could... | Communities


    Best Regards

  • by RichK,

    RichK RichK Aug 27, 2016 12:22 PM in response to Alwayswantingtohelp1
    Level 1 (4 points)
    iWork
    Aug 27, 2016 12:22 PM in response to Alwayswantingtohelp1

    Thanks for the input, but I don't think I was able to follow the suggestion. (Dense, I guess.) I clicked on iCloud in System Preferences and I get a list of the data that are stored there. If I click iCloud drive options, I do see a list of apps that store documents and data in iCloud. I unclicked and clicked Pages, but that didn't help - I am still getting the same error message. (BTW, I get the same error message when I try to save a TextEdit doc.)

  • by sarah_s1,Solvedanswer

    sarah_s1 sarah_s1 Aug 29, 2016 12:36 PM in response to RichK
    Community Specialists
    Aug 29, 2016 12:36 PM in response to RichK

    RichK,

    I recommend testing the issue and seeing if you can save the document while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account: 

    Safe Mode
    How to test an issue in another user account on your Mac

    Cheers

  • by RichK,

    RichK RichK Aug 29, 2016 12:38 PM in response to sarah_s1
    Level 1 (4 points)
    iWork
    Aug 29, 2016 12:38 PM in response to sarah_s1

    Thanks, Sarah. That did it. Just to double check, I restarted after starting in the Safe Mode, and was able to save documents in both Word and TextEdit. Again, thanks.