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ccraddd
Level 1 (5 points)
iTunes

Q: rental movie not playing?

Anybody try to rent a movie, watch it download, and then nothing happens? The movie never plays?

MacBook Pro, null

Posted on Aug 27, 2016 10:12 PM

by Kenichi Watanabe,Apple recommended
Kenichi Watanabe Kenichi Watanabe
Level 8 (38,310 points)
Mac OS X
A:

You should contact the real Apple customer support.  You can get chat help, or by email.  They may set movie to download again, in case your download is corrupted, or give you a refund.

 

Contact - Official Apple Support

 

You can also report a problem in iTunes, by going to your account screen (from menu bar Account -> View My Account).  In your Purchase History, find the rental, and "report a problem."

Posted on Aug 28, 2016 12:31 PM

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ccraddd

Q: rental movie not playing?

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  • Helpful answers

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Aug 28, 2016 10:20 AM in response to ccraddd
    Level 8 (38,310 points)
    Mac OS X
    Aug 28, 2016 10:20 AM in response to ccraddd

    It should appear in your iTunes Movies library, where you can start playing it.  Rented movies are good for 30 days or 24 hours after you first play it (whichever comes first), so iTunes should not start playing the movie automatically.  You may not want to watch it until a week from now... 

  • by ccraddd,

    ccraddd ccraddd Aug 28, 2016 11:58 AM in response to Kenichi Watanabe
    Level 1 (5 points)
    iTunes
    Aug 28, 2016 11:58 AM in response to Kenichi Watanabe

    hmm, thanks for this! I see the movie under the RENTED tab, but I got to click on the movie and it just brings up a black screen. I can click through the chapters of the movie, but nothing plays.

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Aug 28, 2016 12:31 PM in response to ccraddd
    Level 8 (38,310 points)
    Mac OS X
    Aug 28, 2016 12:31 PM in response to ccraddd

    You should contact the real Apple customer support.  You can get chat help, or by email.  They may set movie to download again, in case your download is corrupted, or give you a refund.

     

    Contact - Official Apple Support

     

    You can also report a problem in iTunes, by going to your account screen (from menu bar Account -> View My Account).  In your Purchase History, find the rental, and "report a problem."