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Q: El Capitan Frozen After Sleep

I have an early 2015 Macbook Pro that I recently upgraded to El Capitan.  It wakes from sleep fine when it has been closed for a short amount of time, but if it is in sleep, say overnight, when it wakes, the keyboard and mouse are unresponsive.  This leads me to having to restart my computer daily now.  Does anyone know any fixes for this? Thank you.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:48 AM

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Q: El Capitan Frozen After Sleep

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  • by Nicolas Junod,

    Nicolas Junod Nicolas Junod Aug 26, 2016 7:08 AM in response to Eric Root
    Level 1 (4 points)
    Aug 26, 2016 7:08 AM in response to Eric Root

    Eric Root,

     

    Your advice above on Aug 23rd to dump the CACHE and COOKIES folders turned out not only to be helpful but just excellent for this freeze on wake issue.

    I also reconfigured my Time Machine back up disk to accept way more space and reset the hibernation values back to what they should be.

     

    All this with the result that (1) my Mac starts much smoother and (2) I've had no more freeze on wake since 3 days.

     

    Thanks again !

     

    Nicolas

  • by Eric Root,

    Eric Root Eric Root Aug 26, 2016 5:31 PM in response to Nicolas Junod
    Level 9 (71,259 points)
    iTunes
    Aug 26, 2016 5:31 PM in response to Nicolas Junod

    You are welcome.

  • by Nicolas Junod,

    Nicolas Junod Nicolas Junod Aug 28, 2016 12:56 AM in response to Nicolas Junod
    Level 1 (4 points)
    Aug 28, 2016 12:56 AM in response to Nicolas Junod

    Eric Root,

     

    Oh well : on the 5th day - this AM when going back to my Mac : spinning orange wheel ... froze again when wanting to wake ! Should I dump the cache and cookies folders again (in both libraries) and/or do you have another idea ?

     

    Thanks,

     

    Nicolas

  • by Eric Root,

    Eric Root Eric Root Aug 28, 2016 2:37 PM in response to Nicolas Junod
    Level 9 (71,259 points)
    iTunes
    Aug 28, 2016 2:37 PM in response to Nicolas Junod

    Delete the cache and cookies again.

     

    In a new post, try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

      

    Etrecheck – System Information

  • by Nicolas Junod,

    Nicolas Junod Nicolas Junod Aug 28, 2016 4:07 PM in response to Eric Root
    Level 1 (4 points)
    Aug 28, 2016 4:07 PM in response to Eric Root

    Eric Root,

     

    Thanks. I deleted Cache and Cookies folders, restarted, then downloaded EtreCheck and ran it. Result below :

     

    EtreCheck version : 3.0.2 (306)

    Rapport créé le 2016-08-29 00:55:52

    Télécharger EtreCheck chez https://etrecheck.com

    Runtime 1:49

    La vitesse : Excellente

     

    Cliquez sur les liens [L’aide] pour l’assistance avec les produits non-Apple.

    Cliquez sur les liens [Les détails] pour plus d'informations sur cette ligne.

     

    Problème :Curseur Arc-en-ciel

    Description :

    Freeze on wake

     

    Les informations matérielles :

        iMac (21,5 pouces, fin 2012)

        [Les caractéristiques techniques] - [Le guide de l’utilisateur] - [Garantie & service]

        iMac - modèle : iMac13,1

        1 2.9 GHz Intel Core i5 CPU : 4-core

        8 GB RAM Extensible - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Bon - Handoff/Airdrop2 disponible

        Wireless:  en1: 802.11 a/b/g/n

     

    Les informations vidéo :

        NVIDIA GeForce GT 650M - VRAM : 512 MB

            iMac 1920 x 1080

     

    Les logiciel du système :

        OS X El Capitan 10.11.6 (15G31) - Temps depuis le démarrage : moins d’une heure

     

    Les informations des disques :

        APPLE HDD HTS541010A9E662 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <non monté>  : 210 Mo

            Recovery HD (disk1s3) <non monté>  [Restauration] : 650 Mo

            Macintosh HD (disk2) /  : 1.11 To (789.29 Go libre)

                Core Storage: disk0s2 120.99 Go Online

                Core Storage: disk1s2 999.35 Go Online

     

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <non monté>  : 210 Mo

            Boot OS X (disk0s3) <non monté>  : 134 Mo

            Macintosh HD (disk2) /  : 1.11 To (789.29 Go libre)

                Core Storage: disk0s2 120.99 Go Online

                Core Storage: disk1s2 999.35 Go Online

     

    Les informations USB :

        C Technologies AB CLX.PayPen

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. iPhone

     

    Les informations Thunderbolt :

        Apple Inc. thunderbolt_bus

     

    Les fichiers de configuration :

        /etc/hosts - Nombre : 14

     

    Le gatekeeper :

        Mac App Store et développeurs identifiés

     

    Les extensions du noyau :

            /Library/Extensions

        [engagé]    at.obdev.nke.LittleSnitch (3.6.2 - SDK 10.8 - 2016-08-02) [Aide]

     

    Les agents de lancement systèmes :

        [désengagé]    7 tâches d’Apple

        [engagé]    155 tâches d’Apple

        [en marche]    76 tâches d’Apple

     

    Les daemons de lancement systèmes :

        [désengagé]    41 tâches d’Apple

        [engagé]    157 tâches d’Apple

        [en marche]    93 tâches d’Apple

     

    Les agents de lancement :

        [échec]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Aide]

        [engagé]    com.adobe.CS4ServiceManager.plist (2011-07-24) [Aide]

        [engagé]    com.google.keystone.agent.plist (2016-07-11) [Aide]

        [engagé]    com.oracle.java.Java-Updater.plist (2016-06-03) [Aide]

     

    Les daemons de lancements :

        [engagé]    com.adobe.ARMDC.Communicator.plist (2016-07-13) [Aide]

        [engagé]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Aide]

        [engagé]    com.adobe.fpsaud.plist (2016-06-29) [Aide]

        [engagé]    com.apple.installer.osmessagetracing.plist (2016-05-18)

        [en marche]    com.bombich.ccchelper.plist (2016-06-01) [Aide]

        [engagé]    com.google.keystone.daemon.plist (2016-07-11) [Aide]

        [engagé]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Aide]

        [engagé]    com.oracle.java.Helper-Tool.plist (2016-06-03) [Aide]

        [engagé]    com.sonos.smbbump.plist (2013-02-16) [Aide]

     

    Les éléments Ouverture :

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        RemoteHelper    Application Masqué (/Applications/RemoteHelper.app)

        CCC User Agent    Application  (/Applications/Utilities/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

        SecuritySpy    Application Masqué (/Applications/SecuritySpy.app)

        HP Device Monitor    SMLoginItem  (/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

        1Password Helper URL    SMLoginItem  (/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onepassword-osx-helper.app)

     

    Les plug-ins internets :

        FlashPlayer-10.6 : 22.0.0.209 - SDK 10.9 (2016-07-22) [Aide]

        QuickTime Plugin : 7.7.3 (2016-07-09)

        AdobePDFViewerNPAPI : 15.017.20053 - SDK 10.11 (2016-08-05) [Aide]

        AdobePDFViewer : 15.017.20053 - SDK 10.11 (2016-08-05) [Aide]

        Flash Player : 22.0.0.209 - SDK 10.9 (2016-07-22) [Aide]

        Default Browser : 601 - SDK 10.11 (2016-07-09)

        JavaAppletPlugin : Java 8 Update 101 build 13 (2016-08-14) Vérifier la version

     

    Les plug-ins internets pour l’utilisateur :

        RealPlayer Plugin : Inconnu (2016-06-26) [Aide]

     

    Les extensions de Safari :

        Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-24)

        Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-07-10)

     

    Les panneaux de préférences tiers :

        Flash Player (2016-06-29) [Aide]

        Java (2016-06-22) [Aide]

     

    Le Time Machine :

        Ignorer les fichiers du système : NON

        Sauvegardes mobiles : Désactivé

        Sauvegarde automatique : OUI

        Disques sauvegardés :

            Macintosh HD : Taille de disque : 1.11 To Disque utilisé : 322.53 Go

        Destinations :

            Time Machine [Network]

            Taille totale : 3.93 To

            Nombre total de sauvegardes : 19

            Sauvegarde la plus ancienne : 25.08.16 00:49

            Dernière sauvegarde : 29.08.16 00:17

            Taille du disque de sauvegarde : Excellent

                Taille de sauvegarde 3.93 To > (Taille de disque 1.11 To X 3)

     

            G-Drive TM [Local]

            Taille totale : 999.63 Go

            Nombre total de sauvegardes : 20

            Sauvegarde la plus ancienne : 02.06.16 00:51

            Dernière sauvegarde : 25.08.16 16:04

            Taille du disque de sauvegarde : Acceptable

                Taille de sauvegarde 999.63 Go > (Disque utilisé 322.53 Go X 3)

     

    L’utilisation du CPU par processus :

            40%    SecuritySpy

            11%    kernel_task

            9%    iTunes

            4%    usbmuxd

            3%    WindowServer

     

    L’utilisation de la RAM par processus :

        785 Mo    kernel_task

        385 Mo    iTunes

        180 Mo    mds_stores

        180 Mo    ocspd

        180 Mo    mdworker(10)

     

    Les informations de la mémoire virtuelle :

        3.44 Go    RAM Disponible

        4.55 Go    RAM Utilisée (2.31 Go Cached)

        0 o    Fichier d’échange utilisé

     

    Les informations du diagnostic :

        Aug 29, 2016, 12:50:29 AM    Auto-examen - succès

        Aug 27, 2016, 11:16:42 PM    /Library/Logs/DiagnosticReports/Reunion 10_2016-08-27-231642_[expurgé].cpu_resource.diag [Les détails]

            /Reunion/Reunion 10.app/Contents/MacOS/Reunion 10

        Aug 27, 2016, 01:00:29 AM    /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-08-27-010029_[expurgé].cpu_ resource.diag [Les détails]

            /System/Library/CoreServices/SubmitDiagInfo

     

    Thanks,

     

    Nicolas

  • by BreadmanPA,

    BreadmanPA BreadmanPA Sep 13, 2016 3:59 PM in response to hbieber
    Level 1 (4 points)
    Sep 13, 2016 3:59 PM in response to hbieber

    Thank you for this information.  This worked for me.  I run Parallels and Windows 10 on my 2013 iMac.; I had Time Machine on but only plugged in the external drive occasionally to back up as a 2nd backup (I heard that external drives that backup can also get infected so it's not a good idea to have the external backup driver plugged in all the time).  After reading your post, I turned TM off and have not had this very annoying issue anymore.  My theory is that the computer was waking up to backup on TM but not finding an external drive, then froze.  Seemed to only happen when I had Windows running though. 

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