MsRobin
Level 1 (4 points)
Desktops

Q: Photo in Messages not showing

Hello - I have a Macbook Pro that is operating on OS X El Capitan version 10.11.6.  Until two days ago, when someone would send a picture through messages, could see the picture. For some reason, I am not longer able to see the picture, and it wants me to download the photo.   At the same time that I cannot see the photo on my Mac, I can see it on my iPhone.  What is going on? How can I see photos that I am receiving, within messages? Thank You - Robin

Posted on Aug 28, 2016 7:37 PM

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MsRobin

Q: Photo in Messages not showing

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  • by jdo_apple,

    jdo_apple jdo_apple Aug 29, 2016 3:00 PM in response to MsRobin
    Community Specialists
    Aug 29, 2016 3:00 PM in response to MsRobin

    Hello MsRobin,


    Thank you for using the Apple Support Communities. I know having an issue with seeing pictures in the Messages app on your Mac is not what you expect. Based on what you stated, it seems you maybe having issues with your Mac receiving and syncing the pictures from message threads that work on your iPhone. Based on that, I would narrow down and resolve this with these steps:


    1. First, let’s refresh the iMessage account syncing with the server by signing out and back into your account. From the menu bar, choose Messages > Preferences, then click Accounts. Click iMessage in the left column, then click Sign Out. Then restart your Mac and then sign back into iMessage and test the issue again.


    Messages (El Capitan): Set up Messages
    How to turn on or turn off your Mac


    2. You can figure out if unexpected behavior is related to user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


    How to test an issue in another user account on your Mac


    Cheers!