goldfarbsteven

Q: My MacBook Pro will not boot, but I can mount its disk. How do I extract the system profile?

My MacBook Pro (circa 2011, running 10.11) will not boot beyond a grey screen, so I cannot run the system profiler. I can mount its hard drive and would like to get access to the system profile information. Where can I find it?

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Aug 28, 2016 7:43 PM

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Q: My MacBook Pro will not boot, but I can mount its disk. How do I extract the system profile?

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  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Aug 28, 2016 9:00 PM in response to goldfarbsteven
    Level 9 (60,677 points)
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    Aug 28, 2016 9:00 PM in response to goldfarbsteven

    The system profile is not stored on the drive. When needed, it is computed in real-time.

     

    what are you looking for, exactly?

  • by K Shaffer,

    K Shaffer K Shaffer Aug 29, 2016 2:34 AM in response to goldfarbsteven
    Level 6 (14,249 points)
    Desktops
    Aug 29, 2016 2:34 AM in response to goldfarbsteven

    The gray screen on startup may can be a symptom of troubles, such as failed hard drive.

    Or just some confusion about what to do next, on the part of a troubled Mac.

     

    Sometimes, a gray screen on startup can be alleviated by resetting NVRAM (PRAM)

    1. Power down your Mac. Press and hold the power button to force shutdown if necessary.
    2. Power up your Mac and press the “Command-Option-P-R” keys before the gray screen appears.
    3. Press the keys until your Mac restarts and you hear the startup sound twice.
    4. Release the “Command-Option-P-R” keys.

     

    • Try safe mode if your Mac doesn't finish starting up - Apple Support

    Sometimes, trying to start in Safe boot mode, with shift key held down immediately

    after the start tone is heard; and wait to see if the progress bar appears in bottom

    of display. If it does, you should be asked for Admin Password, to get into SafeBoot.

     

    A general overview of different screens -- no longer covers the 'gray screen' -- even indirectly:

    • About the screens you see when your Mac starts up - Apple Support

     

    Non-running information about your computer can be found by use of serial number

    to identify the exact build model. Some ideas follow:

     

    You can find details + other information about your MacBook Pro can be obtained

    by locating the product serial number; from case, original box, or sales invoice.

     

    In general, there is this Apple support article to help identify any MacBook Pro:

    • How to identify MacBook Pro models - Apple Support

     

    With that number you could learn the original as-shipped configuration, build

    date and month, plus the system and other hardware specs when it was new.

     

    A lookup service such as this, can help in this regard; for your own information.

    So to say, do not post your serial number in this ASC thread, is about security.

     

    • Mac Serial Number Info - Lookup your Apple Serial Number:

    https://www.powerbookmedic.com/identify-mac-serial.php

     

    If you have a backup clone of the computer, you could see if it may start from

    the boot-able full system copy (usually on external HDD, or USB Flash.)

     

    If the hard drive has failed, then there are methods to attempt to restore; helps

    to have a few backups such as Time Machine, and additional external archives.

     

    For some ideas that aren't along the line of your question, (only in circumstance)

    see - Apple OS X & Time Machine Tips: http://www.pondini.org/OSX/Home.html

     

    • Have you tried booting in OS X Recovery? If the recovery partition is intact, you

    may be able to get a rise out of the machine; you could see if OS X Utilities can

    show, where you could then use Disk Utility to see if the hard drive is repairable.

     

    • About OS X Recovery - Apple Support

     

    Since you did not identify the nature of the first problem, hopefully you will get

    back to us with more information.

     

    In any event...

    Good luck & happy computing!

  • by goldfarbsteven,

    goldfarbsteven goldfarbsteven Aug 29, 2016 3:15 AM in response to K Shaffer
    Level 1 (8 points)
    Desktops
    Aug 29, 2016 3:15 AM in response to K Shaffer

    Thank you for the exhaustive reply. I followed up this weekend on the forums and I think I covered all of the above:

    • Reset NVRAM twice
    • Using Safe mode gets the progress bar to go further and sometimes to stay on white screen, rather than to reboot, but I never get past that.
    • Reboot in Recovery does not seem to work.
    • Reboot in Internet Recovery lasts longer, but inevitably ends in a white screen.
    • Hardware check mode tells me that everything is fine.
    • I can boot it as an external disk and have recovered the data.
    • I ran fsck. First time, it said it made changes, second time it said all was O.K.

    I have entered the serial number in the site above and have most of the relevant information. Online chat has advised I bring it in. Let me know if you have any other wisdom. Thanks!

  • by goldfarbsteven,

    goldfarbsteven goldfarbsteven Aug 29, 2016 3:16 AM in response to Grant Bennet-Alder
    Level 1 (8 points)
    Desktops
    Aug 29, 2016 3:16 AM in response to Grant Bennet-Alder

    Thank you. I ended up using the serial number to verify basic information online. I had been hoping to find out information about the hardware (display, disk, memory, etc.). But, this will have to suffice.