HT201354: If you forgot your Apple ID

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StephRi0s

Q: How do I find what email i used for a old Iphone that is locked out.

I have an old Iphone (4) that i let my kids use. Everytime i upgrade my phone i let my kids take over my older versions. But I made a separate email for them to use. it has been a while and i have now forgotten what Email i used. I'm pretty positive i can figure out the password if i just had the Email name handy. How do i go about finding out the email that is activated to this phone?

iPhone 4

Posted on Aug 29, 2016 8:47 AM

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Q: How do I find what email i used for a old Iphone that is locked out.

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 29, 2016 11:12 AM in response to StephRi0s
    Level 10 (132,868 points)
    iTunes
    Aug 29, 2016 11:12 AM in response to StephRi0s

    There isn't a way to look up the id based on, for example, a device's serial number. You've tried the page that you posted from to search for it ? The activation screen should give you a clue by giving you the first letter of the email address and the provider name. Or are you still logged into the account anywhere so that you can look it up, or do you have any of the account's downloads in a computer's iTunes library so that you can do 'get-info' on them and see the id ?

     

    If you still can't find it, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it