Q: apple id does not show current balance
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Aug 24, 2016 4:42 PMby Carolyn Samit,HelpfulHi,
Follow in the instructions in this support article > See your iTunes credit balance - Apple Support
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Aug 24, 2016 4:41 PMby King_Penguin,HelpfulHave you tried logging out and back into the account on the device/computer that you are using ?
Your balance should show in these places : See your iTunes credit balance - Apple Support
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Aug 25, 2016 12:04 AMby King_Penguin,Did you owe iTunes anything and/or have pre-orders or auto-renewing subscriptions due ? Have you tried re-redeeming the card, does that give you a message that it's already been redeemed ? Or have you tried contacting iTunes Support and see if they can see what happened to its value ?
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Aug 29, 2016 9:49 AMby DadOZach,Nope, didn't owe anything. Saw the $10 appear when I scanned the card and then went to download an app ($1.99). After downloading I saw the standard emails about purchasing an app. That's when I went back and noticed I did not have a credit. How do I contact Apple Support, directly? Thanks for your help on this.
