szymon90
Level 1 (6 points)
Apple Music

Q: Playlist problem - songs greyed out

Hi everyone,

I've got a problem with playlists in Apple Music. It's the same on my iPhone 6S and MacBook Pro with Retina.

When I try to add a song from Apple Music library (I can normally play it in "Browse" tab) it shows in my playlist as a greyed out unplayable song AND it only happens with a few songs.

Does anyone have any idea what might be the problem?

iPhone 6s, iOS 9.3.5

Posted on Aug 28, 2016 5:12 AM

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szymon90

Q: Playlist problem - songs greyed out

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  • by sarah_s1,

    sarah_s1 sarah_s1 Aug 29, 2016 12:35 PM in response to szymon90
    Community Specialists
    Aug 29, 2016 12:35 PM in response to szymon90

    Hi, szymon90!

     

    Thanks for reaching out via the Apple Support Communities regarding some songs being greyed out in Apple Music. I love being able to listen to a variety of music through the service, and want you to have access to all the music available to you; I'd be happy to help!

     

    There could be a number of reasons that your songs are greyed out, as detailed under the "If your songs appear in light gray text" section of the article listed here: About iCloud Music Library icons and status

    Your songs might appear in iTunes in light gray text for a variety of reasons. Those reasons include:

    • You're not connected to iCloud Music Library. If you see a Disconnected icon in the upper-right corner of iTunes, you're not connected to iCloud Music Library. Click the icon to reconnect.
    • The song isn't in Apple Music or isn't available in your current country. These songs also appear in gray if you search for them in Apple Music.
    • Restrictions are turned on for explicit tracks. Learn more about Restrictions.
    • An artist or content provider made changes or edits to an album. You might need to remove the album from your library and add it back from the Apple Music catalog.

     

    Have a great day!

  • by szymon90,

    szymon90 szymon90 Aug 30, 2016 2:48 AM in response to sarah_s1
    Level 1 (6 points)
    Apple Music
    Aug 30, 2016 2:48 AM in response to sarah_s1

    Sadly none of above reasons apply here. Those songs are not explicit, I am connected to iCloud Music Library since I can listen to all my music collection (in a 50-song playlist only a couple of songs are greyed out), as I stated before those greyed out songs DO appear and are playable in "browse" tab in Apple Music, and I've tried multiple times deleting and adding them again - with no  success - still greyed out.

    Please help

  • by Herb MacUser,

    Herb MacUser Herb MacUser Aug 30, 2016 7:56 PM in response to szymon90
    Level 1 (4 points)
    Apple Music
    Aug 30, 2016 7:56 PM in response to szymon90

    Same issue. It's my music that was imported from my iTunes library. I bought the music, I own it, I can listen to it on my iPod, but not through Apple Music. If it's not really my music, then call it something else. I'm just glad that I still have my iPod.