Q: iPhone 6 plus intermittent unresponsive screen

2 updates:

1. In trying to follow some of the advice from this forum, I tried to unscrew the 2 screws from my Iphone 6 using simple kitchen knife. In doing so, I noticed one was loose. When I tightened it, touch screen issue seems to have resolved completely (for now)! Interestingly, when I had my genius bar appointment 2 days ago, I asked my genius if she could check the screws for being loose. She told me they were fine and weren't the cause of the problem for my phone. The problem as she told me was that my Iphone 6 was "old."

2. Interestingly, my own attempt post about this issue was deleted by Apple this morning because it was "speculative."

Hi All, This is happening to my iPhone 6 64GB, so I don't think it is limited to the iPhone 6 +.

Any other iPhone 6 users can repo this issue?

• AAbsolutely the most FRUSTRATING thing I have ever encountered with a phone. I have reset the phone multiple times. My first and last iPhone.

I also have this problem.  I've tried a hard reset and also reinst the software.  But it still doesn't work.  If anyone has additional info that would be greatly appreciated

So, my iPhone 6+ began doing this about 2 weeks ago. A light tap on the screen would normally fix it for a few days, but now it happens every few minutes even after I did a full restore. Can't believe Apple isn't doing anything about this other than telling us to buy a new phone. I've had a 3g, 5, 5S and now this 6+ and my wife has had a 4S, 5, 5S and 6S. I hate to say it but this will be the last iPhone I own, I don't mind the higher price when it works the way it should but to see Apple not standing behind the product when so many people are having the issue is disheartening.

JimiFI wrote:

 

Dont necessarily believe the chip explanation or it can be another problem.

Jimi, you may not believe the chip explanation, but Apple doesn't believe your "clean the connectors" recommendation as they do not offer it as a repair option.

ipad , Touch, 2 MacBooks , iPods. Very loyal customer. I will take Apples advice and buy a new phone. A Samsung Galaxy 7. I paid 900 bucks for this thing, treat it like gold to find out that I am SOL is very upsetting. I protest with my checkbook these days. Sold my stock in this company too, they used to be special but now they seem to be more interested in profits that customer satisfaction and quality.

yes, very disgusting for them not to take responsibility for their flaws.

Lousyiphone66 wrote:

 

ipad , Touch, 2 MacBooks , iPods. Very loyal customer. I will take Apples advice and buy a new phone. A Samsung Galaxy 7. I paid 900 bucks for this thing, treat it like gold to find out that I am SOL is very upsetting. I protest with my checkbook these days. Sold my stock in this company too, they used to be special but now they seem to be more interested in profits that customer satisfaction and quality.

How's that working out for ya.  Have had mine for 2 months now

They dont have to believe it, but my iphone 6+ just continues to work without this problem after that

And it is simple to try you dont need to change any part

I slammed the rear of my 4th iPhone 6plus on a table and the grey flickering and freezing went away for 3 weeks , I'm on my 5th phone , free replacement , thanks to AppleCare Plus. The contact cleaning might not be permanent.

What is?

Yes, iPhone6 also has the same issue. I have an iPhone6+ and my wife has an iPhone6. Luckily, my iPhone6+ not yet has this touch issue but my wife iPhone6 does has touch disease problem. Although there is no grey bar flicking on top of the screen, touch sometime doesn't work. Touch will go back to normal once I lock and unlock the phone by pressing the lock button. For sure this is not a software problem, since I try to reset setting, restore the with latest software...etc  but problem still exist.

So, i took it to Apple in Tokyo and ask for help, The staff from Genius Bar check my iPhone6 and  told me there are some customers have the same issue, by lock/unlock the phone the touch will back to normal for sometime.  And this problem won't fixed if they change the touch panel.  The only way to fix this problem is to pay for exchange a refurbished one. Obviously, this is a known issue for Apple since sometime ago, I feel disappointed that they still haven't take any action about it. 'Edit: even though you pay for a refurbished phone, it might have the same problem, I am glad that I didn't pay for a refurbished phone'

it's a frustrated issue, and people who have this issue also wasted time to troubleshooting this problem.

Mine works after several attempts of trying to swipe back and forth, push power if it doesnt respond and try again if I get a distorted screen I do a soft reset and repeat. pure bs that they arent standing by their products. I read that it might be a loose screw I going to look up more info on that and try that

My one year old Iphone 6 plus just started with this problem and is getting worse everyday , i'm so sad and frustrated after using the phone for just 1 year is done and the 800 dollars that i paid for it basically lost

i'm so disappointed i need my phone and i cannot afford another one apple need to do something about it , there is too many unhappy iphones owners  having this issue right now .