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Aug 29, 2016 2:18 PM in response to elmerlangby sarah_s1,Hi elmerlang!
I see that one of your MacBook Pro's USB ports is not working. It's essential to have USB ports working, so I'm happy to offer some help. Please try resetting your Mac's SMC (System Management Controller) using these instructions:
Reset the System Management Controller (SMC) on your Mac
Thanks for using Apple Support Communities.
Cheers!
