Joliwood
Level 1 (4 points)
iPhone

Q: contacts removed from iphone 5

I entered Brenda's number and address onto the contacts app on my iphone. I needed to call her a few weeks later- her number was gone. After hunting around I found it written in an email and re-entered it to contacts, called her and thought that was the problem solved (I actually thought I had imagined entering it in the first place and was loosing my marbles).

 

So, imagine my irritation when I needed to call her again a few weeks later, and it had vanished once again. Looking through my contact list, it wasn't just Brenda that had gone, actually half my contacts had just been wiped.

 

Weirdly, though, I managed to find Brenda's complete details in the 'recents' list on my phone- her full name, number & address were all there. Then I found the same was true for my other missing contacts, if I looked in my recent calls or text messages, their info was all there, but it was not saved in contacts anymore.

 

I've now spent several hours researching, trying to figure out what the issue is, messing with my phone settings, the contacts list on my macbook, icloud etc. and I can't for the life of my understand what is going on.

 

I just want the contacts list on my phone to be the same as on my computer- if I add or delete any in either place, I want the other one updating. Can someone please help me do this?

MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion (10.8.2)

Posted on Aug 29, 2016 3:38 AM

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Joliwood

Q: contacts removed from iphone 5

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  • by chris_g1,

    chris_g1 chris_g1 Aug 29, 2016 3:57 PM in response to Joliwood
    Community Specialists
    Aug 29, 2016 3:57 PM in response to Joliwood

    Hey Joliwood, 

     

    Thank you for using the Apple Support Communities. We can see from your post that you're experiencing missing contacts and can understand how it can be an inconvenience when trying to get a hold of your friends and family. We'd be happy to provide you with some direction to resolve this.


    Let's start by following the steps in the link at the bottom to manage your iCloud contacts and be sure to start with "Make sure that iCloud Contacts, Calendars, and Reminders are available"

     

    Get help using iCloud Contacts, Calendars, or Reminders

     

    If you’re contacts aren’t saved after following these steps. Let us know and we can continue troubleshooting from there.

     


    Regards

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Aug 29, 2016 4:05 PM in response to Joliwood
    Level 9 (58,880 points)
    iPhone
    Aug 29, 2016 4:05 PM in response to Joliwood

    In Contacts, tap "Groups" in the upper left and make sure you the account checked that you have listed as the default account in Settings>Mail, Contacts, Calendars>Contacts>Default Account. If you're adding contacts to an account that isn't set to show, that could cause the problem you're describing.