Q: Contact Apple (email preferrably) on Macbook Air Performances
Dear All,
I was given a Macbook Air 13' 3 years ago as a present but it is now starting to malfunction and I was wanting to contact Apple about the problem.
Unfortunately, I am in Madagascar for now and won't be returning to the Uk for another few months and critically need my computer. A telephone number won't do as it costs a small fortune to call anywhere outside the country which doesn't have any apple support.
My Mac automatically shuts down after about an hour of use (still full battery and still charges, the green light comes up on the charger port) and will start up again only after not touching the computer for a few hours. The least time I left it "dead" was for 5 minutes to then have the computer turn on for me to put in my password and shut down immediately. I have tried restarting it a few times, manually trying to force turn/off again but nothing. It's been like this for 2 weeks.
I understand I am not in my warranty anymore however if this is a serious problem with the computer, I cannot help to be disappointed it fails only after 3 years of mild use, not what I expected of an apple product (my family has one of the old old white thick ones that still function perfectly after all these years!!), hence why I would love to get in contact with Apple manufacturers.
I thank you for your help,
Amilee
MacBook Air, iOS 9.3.4
Posted on Aug 29, 2016 3:17 AM
