HT204106: If your Apple ID is locked

Learn about If your Apple ID is locked
William Myers

Q: Appple asking security quesions that i didn't pick

I'm locked out of my apple account because it kept asking me questions that i did not pick. I'm seriously getting angry with this thing. Now I can't even get near the security questions area, because it says too many failed attempts. Why is it asking me questions I didnt pick to begin with, and how do I fix this problem???

Posted on Aug 29, 2016 9:42 PM

Close

Q: Appple asking security quesions that i didn't pick

  • All replies
  • Helpful answers

  • by Dah•veed,Apple recommended

    Dah•veed Dah•veed Aug 29, 2016 10:11 PM in response to William Myers
    Level 7 (34,646 points)
    Mac App Store
    Aug 29, 2016 10:11 PM in response to William Myers

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to http://www.apple.com/support/appleid/

    2. Choose Contact Support and click Contact Support

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)

    4. Choose, No Thanks, Continue

    5. Choose the best method for you for contacting Apple

     

    Late 2012 Mac mini, macOS ?;  Watch, 38 mm silver AL, Watch OS 2.2.2; iPad Air 2 & iPhone 6+, iOS ?;  Apple Airport Express