James Bean

Q: iCloud preferences error - No iCloud Folder in place

Help!  Upon a clean install of El Capitan, the system setup kept crashing and restarting every time I entered my iCloud information.  So, I bypassed that, and system install finished correctly, but won't let me access iCloud.

 

I actually have no iCloud folder in my /Users/YOUR-HOME/Library/Application Support/iCloud/Accounts path, so I cannot follow the example others give of deleting accounts content.  My Application Support folder has nothing in it related to iCloud, either visible or invisible.

 

Every attempt to do this, either from internet preferences or iCloud preferences gives the error that there was a problem with preferences, and nothing happens.

 

I can log into iTunes normally.  I set up my gmail fine in internet preferences.  It appears only to be the iCloud.  As if something prevented the folder from being created early in system instal, and now it won't work at all.  I tried creating the directory manually and restarting, but that gave the same error.

 

I've lost 4 days now, wrestling with El Capitan.  I did an upgrade install, which not only didn't work, it killed all my previous software installs, moving them to a "recovered" folder, installing as a new user.  I managed to recover all of that, only to have a seriously unstable system.  So, I went ahead and did the clean install, which took all night downloading the OS (no matter what I tried, the App Store wouldn't download the installer... just kept thinking about starting, for hours, so I couldn't make a USB boot disk).

 

Now, it appears to have installed and appears to be stable and working, but has locked me out of iCloud, which *****, because some key information is locked up in there, including all my serial numbers for my installed software...

MacBook Pro, OS X Mavericks (10.9.2)

Posted on Aug 26, 2016 5:10 PM

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Q: iCloud preferences error - No iCloud Folder in place

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  • by irina_w,Helpful

    irina_w irina_w Aug 27, 2016 5:09 PM in response to James Bean
    Community Specialists
    Aug 27, 2016 5:09 PM in response to James Bean

    Hello James Bean,


    Thank you for using Apple Support Communities. 


    I understand from your post that you are not able to login to your iCloud account after installing OS X El Capitan. I know how important it is for you to access your iCloud information. I recommend testing the issue while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account: 

    Safe Mode

    How to test an issue in another user account on your Mac

    Best Regards

  • by James Bean,

    James Bean James Bean Aug 27, 2016 5:13 PM in response to irina_w
    Level 1 (4 points)
    Mac OS X
    Aug 27, 2016 5:13 PM in response to irina_w

    Thank you for the reply.  I guess I forgot to mention that.  My computer will no longer boot into safe mode.  I get the apple and progress bar, and about 1/4 of the way through, the machine just turns off.  Goes black and turns off.  Doesn't reboot or anything, just... off.

     

    I'm trying to make a bootable USB to see if I can fix the disk.  It reports a few index errors that have so far eluded mac's disc utility.

  • by Eric Root,

    Eric Root Eric Root Aug 28, 2016 5:33 PM in response to James Bean
    Level 9 (69,623 points)
    iTunes
    Aug 28, 2016 5:33 PM in response to James Bean

    Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

     

     

    10.11.6 combo update

  • by Alwayswantingtohelp1,

    Alwayswantingtohelp1 Alwayswantingtohelp1 Aug 30, 2016 11:38 AM in response to James Bean
    Community Specialists
    Aug 30, 2016 11:38 AM in response to James Bean

    Hi James,

    We would recommend running Apple Diagnostics next to see if there are any hardware issues contributing to the situation. I've highlighted the steps to run the Apple Diagnostics below from this article:  

    Using Apple Diagnostics

    1. Turn off your computer if it is on by choosing Shut Down from the Apple () menu.
    2. Press the power button to turn on your computer.
    3. Immediately press and hold the D key until Apple Diagnostics begins.

    Cheers