santiagofrommiami

Q: iPhone 5 won't update or restore

My iPhone 5 got stuck at the iTunes screen so I connected it to iTunes and iTunes asked me to either update or restore.  I tried update and it failed and restore failed as well.  Both options take me through:

 

1. Extracting software

2. Verifying software

3. Updating/Restoring software

4. Updating firmware....

 

And step 4 is where it gets stuck each time.  I get error 48 but I can't find that error in the page linked More Info.

MacBook Air, OS X Yosemite (10.10.1), Late 2012

Posted on Aug 30, 2016 3:08 PM

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Q: iPhone 5 won't update or restore

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  • by elcpu,

    elcpu elcpu Aug 30, 2016 3:26 PM in response to santiagofrommiami
    Level 6 (16,176 points)
    Photos for Mac
    Aug 30, 2016 3:26 PM in response to santiagofrommiami

    Error 44 is not listed but likely a hardware issue. Try Recovery Mode again as shown at bottom.

    If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

    Here's what to check for hardware issues:

    Make sure that you have the latest version of iTunes.

    Check for issues with third-party security software.

    Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your iPhone, iPad, or iPod.

    If you still see the error message, you can check for outdated or modified software or contact Apple Support.

     

    Recovery Mode:

    Connect your device to your computer and open iTunes.

    While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo.

    Keep holding until you see the recovery mode screen and wait for it to restore.

    You may have to do the above more than once as recovery mode is difficult to get into.

    Restore as New first and test it. Then restore from backup if desired. If the backup is corrupted it will likely bring back the issue.

    https://support.apple.com/en-us/HT201263

  • by santiagofrommiami,

    santiagofrommiami santiagofrommiami Aug 30, 2016 4:49 PM in response to santiagofrommiami
    Level 1 (20 points)
    Mac OS X
    Aug 30, 2016 4:49 PM in response to santiagofrommiami

    It's error 48, not 44.

     

    Already tried restoring it multiple times after recovery mode to no avail.

  • by CrashBurner,

    CrashBurner CrashBurner Aug 30, 2016 5:04 PM in response to santiagofrommiami
    Level 1 (140 points)
    Aug 30, 2016 5:04 PM in response to santiagofrommiami

    Try a DFU restore. It looks different than Recovery Mode. You won't see anything on the display. Plug in your device to your computer and open iTunes. Hold the home button and sleep/wake button for 15 seconds. At the end of the 15 seconds, release the sleep/wake button but continue to hold the home button for another 10-12 seconds. You will get a popup window within iTunes telling you that the phone needs to be restored. If that doesn't work, a trip to an Apple Store or Apple Authorized Service Provider may be in order.

  • by AMB.bas,

    AMB.bas AMB.bas Aug 30, 2016 11:55 PM in response to santiagofrommiami
    Level 1 (8 points)
    iPhone
    Aug 30, 2016 11:55 PM in response to santiagofrommiami

    I have the same problem

    and i did every thing (Exactly Every thing) to update or restore my iPhone

    but still didn't work and when i turn it on (just with power button)

    it going  to DFU mod and stuck at it and don't do any thing more

  • by CrashBurner,

    CrashBurner CrashBurner Aug 31, 2016 8:41 AM in response to AMB.bas
    Level 1 (140 points)
    Aug 31, 2016 8:41 AM in response to AMB.bas

    Nothing should be visible on the screen during a DFU restore. You do not want a DFU screen. Attempt the steps above again. This time, after you release the Sleep/Wake button, hold the Home button for only 9 seconds.

     

    Good luck!

  • by AMB.bas,

    AMB.bas AMB.bas Aug 31, 2016 11:24 PM in response to CrashBurner
    Level 1 (8 points)
    iPhone
    Aug 31, 2016 11:24 PM in response to CrashBurner

    I did it too

    but still nothing

    just stuck at DFU mod (screen show cable and iTunes icon)

    thanks for your reply

  • by santiagofrommiami,

    santiagofrommiami santiagofrommiami Sep 1, 2016 1:42 PM in response to AMB.bas
    Level 1 (20 points)
    Mac OS X
    Sep 1, 2016 1:42 PM in response to AMB.bas

    So what should I do?

     

    When I power up my phone I just get the iTunes/cable screen.