Q: Random drops in internet speeds on wifi devices
Hello,
I had an Airport Extreme 2nd generation (currently with firmware version 7.6.7) for many years before I upgraded to the newer model (6th generation--currently with firmware version 7.7.7) a few months ago. The older model still worked, so I set it up as a range extender. This setup worked fine until recently I began experiencing drops in download speeds to 5 to 30 Mbps on my iPhone and Macbook Air, when I should be getting speeds of 90 Mbps. Occasionally, the connection just drops completely as well. I can temporarily make the speeds return to normal if I have the device forget the network, and then I rejoin it. I don't experience these drops in connection on my Mac Mini, which is connected to the 6th generation Airport Extreme by ethernet. Is there anything I can do in the Airport Utility to rectify this situation, or is there some other utility app I should download to diagnose the issue (I found an app that might help called Wifi Explorer--https://itunes.apple.com/us/app/wifi-explorer/id494803304?mt=12), or is the problem most likely with the hardware?
Thanks
Matthew
Airport Extreme (6th Generation), Other OS, Firmware version 7.7.7
Posted on Aug 30, 2016 7:20 PM
If it is not possible for my iPhone to be connected to both routers at the same time, then why was it listed as a wireless client for both Airport Extremes in Airport Utility?
AirPort Utility is not correct......happens all the time. It may take 30 minutes or longer for the utility to pick up the current settings and display them correctly.
Sometimes, you may have to power off the AirPort router and restart it to get AirPort Utility to display updated information correctly.
It is not possible for any device to be connected to two different routers at the same time. That's a basic fundamental rule in networking.
iPhones are notoriously inconsistent with wireless speeds due to their very simple wireless antennas and simplified operating systems. Use a Mac laptop to check speed measurements. Then compare the results of the Mac with the iPhone.
Posted on Aug 31, 2016 6:20 PM
