Hua Bai
Level 1 (4 points)
Mac OS X

Q: OS X can not view GIF

Hi,

 

I am using OS X El Caption 10.11.6, in this version, I can not view GIF in large file size (>5M). Although these GIF files are shown OK in previous OS X 10.11.5

 

These app can not view big GIF anymore: Finder preview, Safari, even MS Office 2016

Such app can view big GIF as usual: Google Chrome

 

Anyone meet the same problem?

MacBook Air, OS X El Capitan (10.11.6)

Posted on Aug 30, 2016 7:53 PM

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Hua Bai

Q: OS X can not view GIF

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Aug 31, 2016 9:50 AM in response to Hua Bai
    Community Specialists
    Aug 31, 2016 9:50 AM in response to Hua Bai

    Hello Hua Bai,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to view images without having to jump through hoops, and I'd like to help. Because the issue seems to affect only a few apps we'll want to do some isolating of the issue. What I'd recommend doing first is log into your computer in Safe Mode, and then as a Test User to see if the same behavior is replicated. 

    If the same issue occurs in safe modes we know it's not a startup items issue, and if the issue occurs in the test user account then we also know that it is a system wide issue. These articles will help you through those two test processes.

    Try safe mode if your Mac doesn‘t finish starting up​​
    How to test an issue in another user account on your Mac

    If you discover that the issue is indeed system wide after these two tests, it may help to reinstall El Capitan using recovery mode. This will not delete any fo your files. This article will guide you through that process

    How to reinstall OS X

    If you have any questions or run into any trouble the entire community is here to help.
    Best regards

  • by dialabrain,

    dialabrain dialabrain Aug 31, 2016 10:01 AM in response to Hua Bai
    Level 5 (5,900 points)
    Mac App Store
    Aug 31, 2016 10:01 AM in response to Hua Bai

    FWIW, I would try the recommendations above because I have no problem viewing GIFs over 5MB.

  • by Hua Bai,

    Hua Bai Hua Bai Aug 31, 2016 11:57 PM in response to joe_7399
    Level 1 (4 points)
    Mac OS X
    Aug 31, 2016 11:57 PM in response to joe_7399

    Hi Joe,

     

    Thanks for your suggestions!

    I tried both safe mode and new test account, all failed. The same problem happened.

     

    I also tried my friend's MacBook Pro(old model, non-retina), use the same OS X version. We met the same problem.

    You can view my company website: http://www.dockerstar.com/  

    I found this issue because there have large GIF images on it. Safari can not display such images.

    This website is in Chinese, but you can ignore the words, only see the pictures. These GIFs only display as a "?" in my Safari. e.g. "http://www.dockerstar.com/assets/img/matrix/intr_object_01.gif"

  • by léonie,

    léonie léonie Sep 1, 2016 6:43 AM in response to Hua Bai
    Level 10 (105,806 points)
    iCloud
    Sep 1, 2016 6:43 AM in response to Hua Bai

    I downloaded the sample image. It is an animated GIF, right?  It is playing well for me in Safari.

    Preview is opening at as a a sequence of separate pages in the sidebar.

    Did you recently install any new Safari extensions, that might be interfering?

  • by léonie,

    léonie léonie Sep 1, 2016 6:43 AM in response to Hua Bai
    Level 10 (105,806 points)
    iCloud
    Sep 1, 2016 6:43 AM in response to Hua Bai

    Hua Bai, I downloaded the sample image. It is an animated GIF, right?  It is playing well for me in Safari.

    Preview is opening at as a a sequence of separate pages in the sidebar.

    Did you recently install any new Safari extensions, that might be interfering?

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 1, 2016 7:46 AM in response to Hua Bai
    Level 6 (11,909 points)
    Sep 1, 2016 7:46 AM in response to Hua Bai

    I tried your GIF and indeed it fails to show in Finder, Preview (says it could not be opened and could be damaged or in format that is not recognized), Safari. It does open in Chrome, like in your machine. I am using 10.11.6.

     

    The same file does open just fine in all of the above in a machine running a certain public (second letter of the Greek alphabet) OS.

  • by dialabrain,

    dialabrain dialabrain Sep 1, 2016 9:21 AM in response to Luis Sequeira1
    Level 5 (5,900 points)
    Mac App Store
    Sep 1, 2016 9:21 AM in response to Luis Sequeira1

    Luis Sequeira1 wrote:

     

    The same file does open just fine in all of the above in a machine running a certain public (second letter of the Greek alphabet) OS.

    LOL Indeed.

  • by Hua Bai,

    Hua Bai Hua Bai Sep 1, 2016 10:08 PM in response to léonie
    Level 1 (4 points)
    Mac OS X
    Sep 1, 2016 10:08 PM in response to léonie

    It is GIF animated picture. In my previous OS X 10.11.5, it is OK in both Safari and Preview, all shown as animated movie. But now can not see anything in OS X 10.11.6.

     

    I do not install plugin in Safari, for Chrome is my primary browser.

  • by dialabrain,

    dialabrain dialabrain Sep 1, 2016 10:14 PM in response to Hua Bai
    Level 5 (5,900 points)
    Mac App Store
    Sep 1, 2016 10:14 PM in response to Hua Bai

    It seems to be a problem introduced by the 10.11.6 update. Like Luis and yourself it doesn't work for me under 10.11.6. I don't know if Apple will release a fix before the release of MacOS Sierra or not. Time will tell but it's not your machine.

  • by Hua Bai,

    Hua Bai Hua Bai Sep 1, 2016 10:28 PM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Sep 1, 2016 10:28 PM in response to Luis Sequeira1

    So I need wait till new macOS...

     

    I heard a rumor that iPhone 7 will support GIF animated picture. Hope it will not meet the same issue.

  • by dialabrain,

    dialabrain dialabrain Sep 1, 2016 10:32 PM in response to Hua Bai
    Level 5 (5,900 points)
    Mac App Store
    Sep 1, 2016 10:32 PM in response to Hua Bai

    Well, if you have a Time Machine backup going back before the time you updated to 10.11.6 you could restore 10.11.5. It's probably more trouble than it's worth though. Seeing that Chrome works I would just wait.

  • by Hua Bai,

    Hua Bai Hua Bai Sep 1, 2016 10:51 PM in response to dialabrain
    Level 1 (4 points)
    Mac OS X
    Sep 1, 2016 10:51 PM in response to dialabrain

    Yes, you are right, I think Time Machine can not only roll back OS but keep current user data.

     

    So what I can do is waiting for new OS update... hope Apple support team can have some workaround... 

  • by léonie,

    léonie léonie Sep 1, 2016 11:25 PM in response to Hua Bai
    Level 10 (105,806 points)
    iCloud
    Sep 1, 2016 11:25 PM in response to Hua Bai

    Reverting to the previous version is described here:   https://support.apple.com/kb/PH21950?viewlocale=en_US&locale=en_US

     

    But it will not work, if you are using Photos for Mac. Your current Photos Library cannot be opened by an earlier version of Photos.