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Helpful answers
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Aug 30, 2016 8:43 PM in response to barnbayby Rysz,Try these standard troubleshooting steps.
Reset: hold down the Home and Power buttons until you see the Apple logo (10-20 seconds).
If this doesn't help, you might need to Restore your iPhone: https://support.apple.com/en-us/HT204184
If your backup is to iTunes, make sure it's an encrypted backup.
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Aug 30, 2016 9:06 PM in response to Ryszby barnbay,HOme/power did not work. Previously restored iPhone but did not use encrypted backup. Why encrypted?