Mark Fleser

Q: Installation hangs on removing backup files

I try to install iCloud on my Surface Pro 3 (fresh install of windows 10) the installer gets to "removing backup files" then hangs indefinitely without the progress bar moving whatsoever. I left it for a good hour once and the progress bar didn't move. The install "worked" once, but said I had to repair it to work with outlook, it appeared to work ofherwise. When I went to repair it hung at "removing backup files". Now I can't get it to reinstall at all, it just hangs where it did before. Once it switches to the "removing backup files" screen, the icon appears in the task bar, but won't do anything.

Posted on Nov 7, 2015 5:39 PM

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Q: Installation hangs on removing backup files

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