kolosenko
Level 1
(4 points)
Q: IMEI **************
"Hello, I have a problem to activate my Apple iPhone 5C Pink 32gb after upgrading it to iOS 9. It is asking me to login to unknown iCloud account. Maybe I'm just forget my old account details, I don't know. My device serial number is IMEI **************. Please help me to solve this problem, I can proof that I'm leagal owner of this device.
Bought in a store autumn 2013 six phones for cash one check
In Apple store adres: Located in: Christiana Mall
Address: *************
Hours
Thank you in advance!"
--
Lesya K*******
<Personal Information Edited by Host>
deadman.walking
Level 2
(199 points)
Hi
Recover or Reset Forgotten Apple ID or Password on iPhone & iPad
This is all done on an iOS device and is often the simplest way to log back into an Apple account:
- Open the Settings app and scroll down and tap on “iCloud”
- Tap on the email address at the very top of the iCloud settings screen
- Tap on the blue text underneath the password entry that says “Forgot Apple ID or Password?” where you’ll have two choices:
- If you know your Apple ID and don’t remember the password, type in your email address and click “Next” to start the reset process
- If you don’t know your Apple ID, tap on “Forgot your Apple ID?” and fill out your full name and email address to recover the Apple ID login (yes, you can then do the password reset after you have the Apple ID)
- Answer the security questions pertaining to that Apple ID, and follow the onscreen directions to complete the process
At this point you should be good to go, you can reset the password for the account and then login as usual.What if this doesn’t work, or what if it doesn’t find your Apple ID? You can try one of the next two options:
Find a Forgotten Apple ID by Email or Old Email Address
This is a more advanced trick to search multiple email addresses, which is incredibly helpful if you switched email accounts at some point in time and that’s what has caused the login problem. This can be done with any web browser in iOS, OS X, or Windows:
- Open the web browser of choice and go to this Apple iForgot website (creative name, eh?)
- Enter the first and last name associated with the Apple ID, your current email address, and any and all prior email addresses to start the reset process
- Answer the security questions associated with the user to complete the reset process
This will help to find the Apple ID, but if you can’t recall the password to that ID then you’d need to go to the next step as well.
Reset an Apple ID Password from the Web
You can also start the password reset process from the official Apple ID website, this also can be done any device as long as you have a web browser:
- Go to this Apple ID site and under “Manage your Apple ID” choose the “Reset your password” option
- Enter the email address associated with the account and answer the security questions as usual to complete the password reset process
Finally, if you’re completely stuck, you’re annoyed, confused, or none of the above has worked, you can contact Apple directly about your account and in many situations they can help you to regain access again.
