Doug Lerner2

Q: Green dots in iPhone 6 Plus photos - is it something that can be fixed?

I've just recently noticed some obvious bright green dots in sunset photos I've taken with my iPhone 6 Plus. I thought it was just recent, so I went back and looked over old photos and found a couple with the same phenomenon as far back as late 2014. I saw at least one other discussion here about this from 2014, but there didn't seem to be a conclusion.

 

My AppleCare warranty is up on 9/25/2016. Is this something that will go away if replaced? Or is it a problem with the quality of the camera?

 

Otherwise beautiful photos are being wrecked by this. Here are a couple of examples.

 

Thanks,

 

doug

 

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MacBook Pro (Retina, 13-inch, Late 2013), i5, 512 GB SSD, 16 GB RAM

Posted on Aug 31, 2016 2:39 AM

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Q: Green dots in iPhone 6 Plus photos - is it something that can be fixed?

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  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Aug 31, 2016 2:45 AM in response to Doug Lerner2
    Level 4 (2,675 points)
    iPhone
    Aug 31, 2016 2:45 AM in response to Doug Lerner2

    Hello, It seems to be a hardware issue with your camera, so it's better to make an appointment in the Apple store to make a diagnostic, while your guarantee is still available.

  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Aug 31, 2016 2:46 AM in response to Ella Fitzgerald
    Level 4 (1,076 points)
    Mac OS X
    Aug 31, 2016 2:46 AM in response to Ella Fitzgerald

    Thanks. That's what I thought. I'm chatting with support now.

     

    doug

  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Aug 31, 2016 3:47 AM in response to Ella Fitzgerald
    Level 4 (1,076 points)
    Mac OS X
    Aug 31, 2016 3:47 AM in response to Ella Fitzgerald

    They determined it should be replaced and are sending me a new iPhone and I will give this one back to the delivery person when the new one arrives.

     

    doug

  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Sep 3, 2016 1:33 AM in response to Doug Lerner2
    Level 4 (1,076 points)
    Mac OS X
    Sep 3, 2016 1:33 AM in response to Doug Lerner2

    Well, it's obviously a spec/quality issue with the iPhone 6 Plus lens. I guess you could call it lens flare. It seems like a rather odd shape and color for lens flare though. Anyway, I got my exchange iPhone today, and I just went for a bike ride along the river, and it experiences the exact same problem. Not with every photo, but with many of the photos where I'm shooting into the sunset. Here are a examples with and without the effect. Three have the effect, and two do not.

     

     

    Oh well, at least I ended up with a new iPhone manufactured in August of this year instead of my two-year-old iPhone, going into end of warranty.




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