epifrompr
Level 1 (4 points)
Notebooks

Q: Trying to upgrade to el Capitan from OS X 10.6.8 in my MacBook Pro; received error from APP Store.

As I

 

Trying to upgrade to el Capitan from OS X 10.6.8 in my MacBook Pro; received error from APP Store.

AppStore error.png

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 30, 2016 6:56 PM

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epifrompr

Q: Trying to upgrade to el Capitan from OS X 10.6.8 in my MacBook Pro; received error from APP Store.

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 30, 2016 7:52 PM in response to epifrompr
    Level 10 (120,618 points)
    Apple Watch
    Aug 30, 2016 7:52 PM in response to epifrompr

    Just to make sure, your MacBook Pro must be a mid 2007 or newer.

     

    Upgrade to OS X El Capitan - Apple Support

     

    When you see that dialog at the App Store, it could be that Apple servers are busy. When they say please try again later, that's what you need to do.

  • by epifrompr,

    epifrompr epifrompr Aug 30, 2016 8:50 PM in response to Carolyn Samit
    Level 1 (4 points)
    Notebooks
    Aug 30, 2016 8:50 PM in response to Carolyn Samit

    Thank you for your answer.  Actually, its been three different days, and at different time; something else must be wrong.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 30, 2016 8:58 PM in response to epifrompr
    Level 10 (120,618 points)
    Apple Watch
    Aug 30, 2016 8:58 PM in response to epifrompr

    Ok...

     

    Disable anti virus software if installed then try downloading El Capitan.

     

    Apple system status is all green so it's not that >  https://www.apple.com/support/systemstatus/

  • by Barney-15E,

    Barney-15E Barney-15E Aug 31, 2016 3:57 AM in response to epifrompr
    Level 8 (49,784 points)
    Mac OS X
    Aug 31, 2016 3:57 AM in response to epifrompr

    Try going into the App Store and access your Account info. Go through the sections and make sure credit card info is valid and agree to any new user agreements that pop up.

    There have been times in the past when stuff like that would produce spurious error messages.

  • by epifrompr,

    epifrompr epifrompr Aug 31, 2016 9:15 AM in response to Barney-15E
    Level 1 (4 points)
    Notebooks
    Aug 31, 2016 9:15 AM in response to Barney-15E

    My APP Store is not working properly; it goes trying to connect to itunes and stays for ever. 

    Aja!  

    As per these instructions:

    “Add a device to the list

    After you sign in on a device with your Apple ID, that device appears in the list. Here's where you need to sign in:

    • For iOS 9, sign in to iCloud, iMessage, FaceTime, the iTunes and App Store, or Game Center on the device. You can also see your paired Apple Watch.
    • For iOS 8 sign in to iCloud or the iTunes and App Store on the device. You can also see your paired Apple Watch.
    • For OS X Yosemite and later or Windows 10 and later, sign in to iCloud on the device.
    • For tvOS 7 or later, sign in to the iTunes and App Store on the device.
    • If any of your devices are using earlier versions of iOS, OS X, or tvOS, you won’t see them in your device list.  “

    I go to System Preferences to sign in to iCloud; what I have is something else!   Mobile me

    So, my Macbook pro is not defined in the account.  Next steps?

    I found that i can upgrade in steps; but then again I need the Apps  Store which is not working; I am frustrated with this problem

  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Aug 31, 2016 2:56 PM in response to epifrompr
    Level 5 (4,805 points)
    Aug 31, 2016 2:56 PM in response to epifrompr

    Have you installed this update for Snow Leopard which improves Snow Leopard compatibility with the App Store?

  • by Barney-15E,

    Barney-15E Barney-15E Aug 31, 2016 5:35 PM in response to epifrompr
    Level 8 (49,784 points)
    Mac OS X
    Aug 31, 2016 5:35 PM in response to epifrompr

    It sounds like you don't actually have 10.6.8, or you need the update FatMac posted.

    If that doesn't work, try downloading and installing the 10.6.8 combo update: Mac OS X 10.6.8 Update Combo v1.1