Amanda Schubert

Q: Can't login to iMessage and FaceTime

My mac won't let me login.

 

I had tried:

  • Updating
  • Restart
  • Turn off/on iCloud
  • Reset my Mac.

 

But it keep standing like this forever:

mistake.png

 

Do anyone know what to do??

 

I run on a MacBook Air 11" from 2015 on OS X El Capitan

MacBook Air, OS X El Capitan (10.11.4), from early 2015

Posted on Mar 22, 2016 12:07 PM

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Q: Can't login to iMessage and FaceTime

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  • by JBrynt,

    JBrynt JBrynt Aug 31, 2016 1:14 AM in response to Amanda Schubert
    Level 1 (4 points)
    Mac OS X
    Aug 31, 2016 1:14 AM in response to Amanda Schubert

    I have the same issue. Can anyone help me? Please.

  • by polarbreeze1,

    polarbreeze1 polarbreeze1 Aug 31, 2016 4:54 AM in response to JBrynt
    Level 1 (20 points)
    Mac OS X
    Aug 31, 2016 4:54 AM in response to JBrynt

    If it's the same as mine, it's a security feature at Apple's server that accidentally got triggered somehow. The ONLY solution is for Apple engineering to do some magic at their server. You need to call Apple support and then you need to be very persistent and probably very patient. You also have to insist that it qualifies for FREE support because it's an account issue, not a hardware issue.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Aug 31, 2016 2:09 PM in response to JBrynt
    Level 9 (72,994 points)
    Applications
    Aug 31, 2016 2:09 PM in response to JBrynt

    Hi,

     

    Read my reply of the 17th April.

     

     

     

     

    3Sigcopy2.png

    10:09 pm      Wednesday; August 31, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
  • by polarbreeze1,

    polarbreeze1 polarbreeze1 Sep 5, 2016 9:37 AM in response to JBrynt
    Level 1 (20 points)
    Mac OS X
    Sep 5, 2016 9:37 AM in response to JBrynt

    I've been in detailed discussions with Apple about this for a few weeks now and finally a solution has been found.

     

    Problem description:

     

    Mac fails to log in to Messages, FaceTime and App Store, with an error such as "an unknown error occurred". All other logins and iCloud functionality is normal - only these three items are affected.

     

    Solution:

     

    There is a known issue in which the Mac may fail to log in to the App Store if there is no "en0" Ethernet port present. I know it sounds weird but it is a fact. It can happen (not sure how) that a computer ends up with no "en0" assigned, which was my case - my WiFi had somehow become assigned to "en3" and no "en0" was present. Once this en0 issue is resolved, the App Store magically works again - and I found that the login issue with Messages and FaceTime was likewise resolved at the same time.

     

    To resolve this issue, delete WiFi plist files in /Library/Preferences/SystemConfiguration. (Note this is at the System level, not at the User level). You can find the how-to with a Google search. Then reboot, whereupon the rebuilt plist file will properly assign en0. After that all these logins should start working again.

     

    To find out what Ethernet port your WiFi is assigned to, go to Apple logo - About This Mac - System Report - Network/WiFi.

     

    Hopes this helps somebody. It worked for me!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Sep 6, 2016 11:37 AM in response to polarbreeze1
    Level 9 (72,994 points)
    Applications
    Sep 6, 2016 11:37 AM in response to polarbreeze1

    Hi,

     

    If you look in System Info > Network > Locations you can see what the Ethernet and the WiFi cards have been given along with Blue Tooth (en3 for me) and the Thunderbolt bridge.

     

    Also in Applications/Utilities and launching the Network Utility and then the Info tab the drop down also lists them.

    However Blue Tooth does not appear here.

     

    Having said that it does seem the sort of unlikely but odd thing that happens to the OS now and then.

    I have been aware that it did not seem to be one model more than any other  and that virtually every version since Version 7.0.1 has had this issue in some way.

     

    Thanks for this info.

     

     

     

    3Sigcopy2.png

    7:37 pm      Tuesday; September 6, 2016

     

      iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     iPhone and an iPad (2)
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