HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors
Richard Farwell1
Level 1 (23 points)
Apple TV

Q: Rental Movies Keep Disappearing! Frustrating!

I rent a movie to watch later! (example1): I go that evening and it's there but I want to watch it later and it says I have "29" left! and the next day it's gone. (example 2): In "my movies" it shows a rental but there's nothing in there! (example 3). It says there's 2 movies but there's only one! (example 4): It never shows up anywhere after renting! (example 4): I have 2 rentals and I watch one of them and go to the my movies and they're both gone the next day!

 

The may be other examples but rentals are a problem for me! I always rent on Apple TV because it was better than renting online due to it not showing up in Apple TV unless my iTunes was open and my computer to watch it from there!

 

Also if I buy or rent a movie on Apple TV it doesn't recognize that on iTunes but it does on Apple TV and other devices. There doesn't seem to be a 2-way communication between Apple TV, iPhone, iPad and the computer version of iTunes?

 

I have had several chats & phone calls with Apple (they are supper people) and it slow to get anything resolved! Once I purchased a movie and it was all narration through the whole movie! Finally they refunded my money after 3 weeks of trying to get it to play. Then two months later it shows up on my computer iTunes movies and plays perfect if I mirror it to my TV. Go figure?

 

I am running iTunes 10.4.3.1 and OS 10.11.6

Mac Mini (late 2012), OS X Yosemite (10.10.3), iTunes 12.1.2

Posted on Aug 31, 2016 6:13 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (103,735 points)
Apple TV
A:

If you download a rental and then watch something else it will overwrite what is already there. if you want to download rentals and watch them later without worrying about watching other content in-between, download it to iTunes on your computer and watch it via home sharing.

Posted on Aug 31, 2016 10:49 AM

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Richard Farwell1

Q: Rental Movies Keep Disappearing! Frustrating!

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  • Helpful answers

  • by Rysz,

    Rysz Rysz Aug 31, 2016 8:14 AM in response to Richard Farwell1
    Level 7 (20,507 points)
    iTunes
    Aug 31, 2016 8:14 AM in response to Richard Farwell1

    You did not specify what generation Apple TV you are using and what version software is installed, so it's difficult to suggest anything.

     

    Obvious tips...

    You should update iTunes to v. 12.4;

    Reset ATV by disconnecting the power cord for 30 seconds;

    Check in Settings if a software update is available;

    Log og in using the Apple ID that was used to rent the movies.

  • by Richard Farwell1,

    Richard Farwell1 Richard Farwell1 Aug 31, 2016 8:56 AM in response to Rysz
    Level 1 (23 points)
    Apple TV
    Aug 31, 2016 8:56 AM in response to Rysz

    Actually I have 12.4.3.1 installed that was a mistake it's not 10.4.3.1, sorry.

  • by Richard Farwell1,

    Richard Farwell1 Richard Farwell1 Aug 31, 2016 8:59 AM in response to Rysz
    Level 1 (23 points)
    Apple TV
    Aug 31, 2016 8:59 AM in response to Rysz

    I have the New Generation Apple TV and it updates automatically most of the time. I check it though to make sure. I am very conscience about my software. I spent 5 hours talking to Apple about this problem on Monday. They are great people but they don't make the software. Hopefully the software people get these threads!

  • by Rysz,Helpful

    Rysz Rysz Aug 31, 2016 10:50 AM in response to Richard Farwell1
    Level 7 (20,507 points)
    iTunes
    Aug 31, 2016 10:50 AM in response to Richard Farwell1

    Hopefully the software people get these threads!

    Actually, No. You are not addressing Apple here.

     

    You won't get a reply, but Apple reads and catalogs all feedback.


    To submit your comments directly to Apple use this link http://www.apple.com/feedback/

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Aug 31, 2016 10:49 AM in response to Richard Farwell1
    Level 10 (103,735 points)
    Apple TV
    Aug 31, 2016 10:49 AM in response to Richard Farwell1

    If you download a rental and then watch something else it will overwrite what is already there. if you want to download rentals and watch them later without worrying about watching other content in-between, download it to iTunes on your computer and watch it via home sharing.

  • by Richard Farwell1,

    Richard Farwell1 Richard Farwell1 Aug 31, 2016 10:49 AM in response to Winston Churchill
    Level 1 (23 points)
    Apple TV
    Aug 31, 2016 10:49 AM in response to Winston Churchill

    I appreciate all your feedback but I can see that some of you answers are trying to overcome existing problems with hardware & software. Thank you so much for your help.

  • by vazandrew,

    vazandrew vazandrew Sep 1, 2016 10:01 AM in response to Richard Farwell1
    Level 6 (19,108 points)
    Apple TV
    Sep 1, 2016 10:01 AM in response to Richard Farwell1

    The Apple TV is a streaming device, it isn't going to store the rental.  If you rent on Apple Tv it won't show up elsewhere as it is not a purchase. If you don't intend to watch right away the better option is to rent via computer so it will be ready when you want to view it.