markfromgauteng
Level 1 (4 points)
iPhone

Q: Contacts Dissappear and reappear after connecting to a different WIFI network

When connecting to a known network, my contacts disappear then re-sync to my exchange and re-download.

 

this can happen several times a day.

 

How can I prevent this from happening.

Posted on Aug 30, 2016 2:19 PM

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markfromgauteng

Q: Contacts Dissappear and reappear after connecting to a different WIFI network

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  • Helpful answers

  • by Johann.B,

    Johann.B Johann.B Aug 31, 2016 8:06 AM in response to markfromgauteng
    Community Specialists
    Aug 31, 2016 8:06 AM in response to markfromgauteng

    Hi, markfromgauteng,

    Thanks for using Apple Support Communities. I see you're using an iPhone to keep your contacts readily available, but the disappears when your iPhone connects to a network you've already joined before. I'll be glad to help.

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network -- Sometimes the connection between your device and the router can have some problems staying connected. Try the steps in this article to see if it helps. Don't neglect the steps under "Get more help".

    Get more help

    If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.


    Set up Exchange ActiveSync on your iPhone, iPad, or iPod touch -- Use this article to make sure you've sent up your Exchange account on your iPhone correctly.

     

    If that hasn't helped, let me know what iOS version your iPhone is on please? Have a great day!