HT201322: Hide and unhide iTunes Store, App Store, or iBooks Store purchases

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ingkamon

Q: I buy ringtone vacation time (Thai song) on 28/9/2015 and then my ringtone was lost from my iphone and I can't restore or download from itune store.  How I do for get its again.

I buy ringtone vacation time (Thai song) on 28/9/2015 and then my ringtone was lost from my iphone and I can't restore or download from itune store.

How I do for get its again.

Posted on Aug 31, 2016 10:56 AM

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Q: I buy ringtone vacation time (Thai song) on 28/9/2015 and then my ringtone was lost from my iphone and I can't restore or download ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 31, 2016 11:29 PM in response to ingkamon
    Level 10 (132,545 points)
    iTunes
    Aug 31, 2016 11:29 PM in response to ingkamon

    Tones are a one-time only download from the store. Did you not copy it over to your computer's iTunes library (File > Devices > Transfer Purchases) and add it to your backup of your downloads/library ? If not, and if it's still in the store and you haven't move countries since buying it, you could try contacting iTunes Support and see if they will grant you a redownload - use the 'contact us' link at the bottom right of every page on here