anthonydicaprio

Q: I was on Google Chrome and on a web site and suddenly got a message that blocked Chrome completely. Does anybody know what is rundll.32exe?

My Google Chrome suddenly stopped working and I got a message from zz-mcure.in telling me that my Apple computer has been blocked and to call Apple at 1-855-686-7867 to restore my computer. I did not think it was a legitimate number so did not call. I cannot quit Google Chrome nor can I shut down my computer. Everything is frozen. However, I am able to log into other programs as well as Safari. Perhaps I got a virus even though I am running Avast and it did not pick it up. Can anyone help with this problem?

Thanks,

Anthony

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Aug 31, 2016 10:35 AM

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Q: I was on Google Chrome and on a web site and suddenly got a message that blocked Chrome completely. Does anybody know what is rund ... more

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 31, 2016 10:40 AM in response to anthonydicaprio
    Level 9 (52,288 points)
    Mac OS X
    Aug 31, 2016 10:40 AM in response to anthonydicaprio

    This is a SCAM!  By not calling you did the right thing.  Delete the history in Chrome and you should be OK.

     

    Also delete AVAST.  AV for Macs are totally non essential and can do more harm than good.  Please read this:

     

    https://discussions.apple.com/docs/DOC-8841

     

    Ciao.

  • by anthonydicaprio,

    anthonydicaprio anthonydicaprio Aug 31, 2016 11:36 AM in response to OGELTHORPE
    Level 1 (9 points)
    Notebooks
    Aug 31, 2016 11:36 AM in response to OGELTHORPE

    I cannot delete the history in Chrome because this message does not permit me to do anything in Chrome. It's as if it completely monopolized the browser. If I do a force quit on my computer, might this solve the problem?

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Aug 31, 2016 11:46 AM in response to anthonydicaprio
    Level 9 (52,288 points)
    Mac OS X
    Aug 31, 2016 11:46 AM in response to anthonydicaprio

    Yes, try that and restart Chrome holding the SHIFT key.

     

    Ciao.

  • by JimmyCMPIT,Solvedanswer

    JimmyCMPIT JimmyCMPIT Aug 31, 2016 12:48 PM in response to anthonydicaprio
    Level 5 (7,476 points)
    Mac OS X
    Aug 31, 2016 12:48 PM in response to anthonydicaprio

    rundll32.exe is a Windows dynamic link library and an interregnal part of Windows XP through 10, and is historically one of the more popular Windows components that Windows virus try to replace or alter. This file is effectively gibberish on Mac OS X so even if you have an "infected" version it would not do anything on a mac other than be ignored.

    The scam however does not do anything to this file on windows computers, it throws up a pop up saying the file was detected as having a virus, it might as well be saying the file has diarrhea, the hiccups, and wants to take your kids for a ride on its motorcycle without helmets. They can say whatever they want, it's a pop-up ad with phony info.

  • by anthonydicaprio,

    anthonydicaprio anthonydicaprio Aug 31, 2016 11:51 AM in response to OGELTHORPE
    Level 1 (9 points)
    Notebooks
    Aug 31, 2016 11:51 AM in response to OGELTHORPE

    Thanks, I will and get back to you.

  • by anthonydicaprio,

    anthonydicaprio anthonydicaprio Aug 31, 2016 12:55 PM in response to JimmyCMPIT
    Level 1 (9 points)
    Notebooks
    Aug 31, 2016 12:55 PM in response to JimmyCMPIT

    Guys, thank you for your help. It was indeed a scam as you said and it went away with a force quit. I love JimmyCMPIT's account of "it might as well be saying the file has diarrhea, the hiccups, and wants to take your kids for a ride on its motorcycle without helmets." It gave me a huge laugh!

    Thanks again guys, you're the best!