woodstok1979

Q: Touch ID Not Working after iOS 9.3 Update

My TouchID is not working, post the iOS 9.3 update yesterday. Doesn't work to unlock the phone, nor apps that use it. I disabled/enabled it. Re-setup my fingerprints, and no luck.  Rebooting phone doesn't help either.

 

Did not backup phone prior to update.  And have not tried doing a backup and restoring yet.  Was hoping for a quicker/better solution (and also wanted to report this issue).

 

Any ideas?

iPhone 6s Plus, iOS 9.3

Posted on Mar 22, 2016 2:12 PM

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Q: Touch ID Not Working after iOS 9.3 Update

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  • by alazmi74,

    alazmi74 alazmi74 Aug 25, 2016 1:11 AM in response to woodstok1979
    Level 1 (4 points)
    Aug 25, 2016 1:11 AM in response to woodstok1979

    I am also my touch ID is not working after the iOS 9.3.4 .

    apple we hope fix this problem we waiting  update  .

  • by raachel19,

    raachel19 raachel19 Aug 31, 2016 2:13 PM in response to boilerfan97
    Level 1 (4 points)
    iPhone
    Aug 31, 2016 2:13 PM in response to boilerfan97

    im having the same exact problem I don't know what to do...

  • by katjafromköln,

    katjafromköln katjafromköln Sep 1, 2016 9:48 AM in response to raachel19
    Level 1 (15 points)
    Windows Software
    Sep 1, 2016 9:48 AM in response to raachel19

    I had the same problem, but the last update (Pegasus) did the job. So far to "hardware issues", Apple...

  • by dktm5,

    dktm5 dktm5 Sep 1, 2016 3:33 PM in response to katjafromköln
    Level 1 (8 points)
    iPhone
    Sep 1, 2016 3:33 PM in response to katjafromköln

    Updated to 9.3.5 with no change.  Touch ID fails, cannot be set up.  Battery life at 50% or less with an immediate change coinciding with the update to 9.3.4 and failure of touch ID.  Tried restarting, resetting and restoring from backup, resetting and setting up as new.

     

    Touch ID I could live without... the massive reduction in battery performance is a real bummer.  Very frustrating.

  • by Jrb1982,

    Jrb1982 Jrb1982 Sep 4, 2016 12:08 PM in response to dktm5
    Level 1 (8 points)
    Apple Watch
    Sep 4, 2016 12:08 PM in response to dktm5

    I am the same issue  stopped work ping on my 6s the day I went to 9.3.5

  • by Opt1mvs,

    Opt1mvs Opt1mvs Sep 5, 2016 6:55 AM in response to dktm5
    Level 1 (8 points)
    Sep 5, 2016 6:55 AM in response to dktm5

    Exactly same problem here, Touch ID not working at all and battery life greatly diminished right after update. At the very least Apple should look into the matter, see if they can confirm the bug and so on...

  • by o_alienista,

    o_alienista o_alienista Sep 5, 2016 9:40 AM in response to steveyjay
    Level 1 (4 points)
    iPhone
    Sep 5, 2016 9:40 AM in response to steveyjay

    I have the exactly same problem here!!! touch ID error and extremely hot IPAD air 2

    No warranty, thought....

  • by o_alienista,

    o_alienista o_alienista Sep 5, 2016 9:41 AM in response to woodstok1979
    Level 1 (4 points)
    iPhone
    Sep 5, 2016 9:41 AM in response to woodstok1979

    Does anybody has any solution for those problems? Touch Id failure and extremely hot iPad and iPhone???

  • by Marckieh,

    Marckieh Marckieh Sep 8, 2016 3:27 PM in response to woodstok1979
    Level 1 (4 points)
    Sep 8, 2016 3:27 PM in response to woodstok1979

    IIt's actually an absurd after all this time Apple hasn't solved or even identified the problem.

  • by mtraps,

    mtraps mtraps Sep 8, 2016 3:30 PM in response to Marckieh
    Level 1 (4 points)
    Sep 8, 2016 3:30 PM in response to Marckieh

    So after 5 times calling in and getting the same answer "It seems its a hardware issue and you are out of warranty, so it will cost blah blah blah", I finally got them to replace it free of charge. Be persistant people, it isn't right that an update can screw us out of a phone.

  • by MonishB,

    MonishB MonishB Sep 11, 2016 7:41 AM in response to woodstok1979
    Level 1 (8 points)
    iPhone
    Sep 11, 2016 7:41 AM in response to woodstok1979

    Hello ALL,

     

    Same problem with my Iphone 6, My TouchID password option stopped working, post the iOS 9.3 update. This option has been grayed out after IOS update. Simultaneously battery also draining fast , only 4hrs of backup after charging.

     

    Went to apple service centre they told me that touch ID stopped working and it is a hardware issue and it is not repairable. Option are either i have to use this phone with same condition or exchange with apple with extra 23000.

     

    Please guys help me if you get any solution on this..

  • by MonishB,

    MonishB MonishB Sep 11, 2016 8:01 AM in response to iklimchuk
    Level 1 (8 points)
    iPhone
    Sep 11, 2016 8:01 AM in response to iklimchuk

    I went to repair centre, they said that it is not repairable. Either I have to sell it or use it with same condition. Or exchange with Apple for 23000rs more...This is not a solution.

     

    I am seriously planning to move to Android, Really frustrating response from Apple...

     

    Awaiting for new updates...!!!!

  • by gsoul8105,

    gsoul8105 gsoul8105 Sep 12, 2016 2:38 PM in response to woodstok1979
    Level 1 (4 points)
    Sep 12, 2016 2:38 PM in response to woodstok1979

    Same issue for me, no Touch ID and suffering with massive battery drain.

    Been to the Apple Store twice, no joy. Apparently it's a hardware issue for

    the Touch ID and the battery is fine. Nothing to do with the recent update.

    Yeah, of course it isn't. New update available tomorrow, if that doesn't fix

    the issues, then it's a new Samsung for me.

  • by o_alienista,

    o_alienista o_alienista Sep 12, 2016 2:57 PM in response to MonishB
    Level 1 (4 points)
    iPhone
    Sep 12, 2016 2:57 PM in response to MonishB

    Same problem here! I really don't believe it is a hardware problem, because it started after the update.

    No touch ID and, my IPAD air 2 battery drains in 3 hours, even if the iPad is in airplane mode.

    The Ipad gets SO F*CKING HOT that i can feel it in may backpack.

    WHATS GOING ON? The device was perfect few days ago.

    Called apple and they want to replace my iPad, but i'll have to pay 450 dollars here in Brasil.

     

    Im so happy

  • by o_alienista,

    o_alienista o_alienista Sep 12, 2016 2:58 PM in response to o_alienista
    Level 1 (4 points)
    iPhone
    Sep 12, 2016 2:58 PM in response to o_alienista

    Nobody has a real solution.... they want to change the device, of course, paying some major tip!

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