HT201354: If you forgot your Apple ID

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kmonesay

Q: My son forgot his apple password and the phone is locked. How can he reset his password when he has no access to his email?

My son forgot his apple password and the phone is locked. How can he reset his password when he has no access to his email?

Posted on Aug 31, 2016 2:43 PM

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Q: My son forgot his apple password and the phone is locked. How can he reset his password when he has no access to his email?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 31, 2016 2:46 PM in response to kmonesay
    Level 10 (103,375 points)
    Apple TV
    Aug 31, 2016 2:46 PM in response to kmonesay

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.