Eberhardfromnh
Level 1 (8 points)
Mac OS X

Q: HP Product Research running 99% cpu all time

My Mac (10.11.6) is running full steam. Reason: "HP Product Research" is running >99% cpu.

I can't kill it. When I do View/Quit Process/Force Quit in Activity Monitor, the process comes right back.

 

Following several suggestions on the internet I have

- searched in both Libraries under LaunchAgents, LaunchDaemons, no HP processes there

- deleted the Hewlett-Packard folder completely under Macintosh HD/Library/ApplicationSupport

 

The problem persists. I will do a cold start next.

Any ideas where HP apps may still be hiding?

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.5), Video 512 MB; 750 GB HD

Posted on Aug 31, 2016 3:01 PM

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Eberhardfromnh

Q: HP Product Research running 99% cpu all time

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  • by Eric Root,

    Eric Root Eric Root Aug 31, 2016 5:30 PM in response to Eberhardfromnh
    Level 9 (69,623 points)
    iTunes
    Aug 31, 2016 5:30 PM in response to Eberhardfromnh

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information