(RoHo)

Q: left click on mouse stops working when iphone plugged in to OSX

After installing El Capitan on my Mac Pro 3 weeks ago I started seeing the left click on the mouse stop working. The right-click continues to work. I duplicated this on a Microsoft USB mouse and an Apple bluetooth mouse. It does not always start as soon as I plug the iPhone into the USB nor is it always cleared up by unplugging the iPhone. If I wait a some minutes after unplugging the phone it will clear up within 10 minutes roughly. The mouse works fine for days unless I plug the iPhone in again.

iPhone 6 Plus, iOS 9.3.4

Posted on Aug 23, 2016 10:24 PM

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Q: left click on mouse stops working when iphone plugged in to OSX

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  • by srbwanderer,

    srbwanderer srbwanderer Aug 24, 2016 11:01 AM in response to (RoHo)
    Community Specialists
    Aug 24, 2016 11:01 AM in response to (RoHo)

    Hello (RoHo),

     

    Thank you for using the Apple Support Communities!

     

    It is my understanding you are experiencing intermittent left click issues with your mouse.  Being able to left click is an important part of using your mouse.  I have a couple suggestions that can help you.

     

    It is important to try to isolate what is causing this to happen.  You mention that it seems to have something to do with plugging in your iPhone, but that it does not always happen when the iPhone is plugged in.  The first thing to do to help isolate what is causing the problem is to start the computer in what is called safe mode and see if the problems still occur.  

    Try safe mode if your Mac doesn‘t finish starting up

     

    Starting up in safe mode

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac. 
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

     

    Once the computer is running in safe mode, see if you can duplicate the issue.  If the issue does not appear, go ahead and try restarting normally again.  If the issue is gone, it may have been caused by a cache file or directory issue that starting in safe mode fixed.

     

    If the issue returns, you are going to want to check login items.  You can find login items by clicking on the Apple Logo in the upper left corner, then click on System Preferences > Users & Groups.

    Follow these instructions to remove the login items:

    OS X El Capitan: If you think you have incompatible login items

     

    Have a great day!

  • by (RoHo),

    (RoHo) (RoHo) Aug 31, 2016 8:34 PM in response to srbwanderer
    Level 1 (4 points)
    Mac OS X
    Aug 31, 2016 8:34 PM in response to srbwanderer

    The reboot and file system check did not fix it. I have not tried checking the login items yet.

     

    I also discovered that it occurs when the iPhone syncs to iTunes wirelessly.

  • by (RoHo),

    (RoHo) (RoHo) Aug 31, 2016 8:44 PM in response to (RoHo)
    Level 1 (4 points)
    Mac OS X
    Aug 31, 2016 8:44 PM in response to (RoHo)

    There may also be some relationship to the trackpad device being connected. I powered it off to see if the symptom persists.