Q: Done button grey when trying to downgrade iCloud storage

I have logged in to iCloud on my Mac via settings/iCloud.

I have logged in successfully and deleted any backups and data that would have taken the storage over the Free 5GB, and when I am in the downgrade options, I can see a blue tick on the downgrade to 5GB Free, but the done button is grey and disabled and I am unable to select it.

Any ideas how to rectify this and apply the 5GB free option?

iMac, OS X El Capitan (10.11.6), null

Posted on Aug 31, 2016 4:04 PM

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Q: Done button grey when trying to downgrade iCloud storage

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by zinacef,

zinacef Aug 31, 2016 8:02 PM in response to Community Vision Systems
Level 4 (3,290 points)

Applications

Aug 31, 2016 8:02 PM in response to Community Vision Systems

At the end of the current monthly payment cycle (date it's supposed to charge you), you'll see it downgrade then.

iCloud storage upgrades and downgrades - Apple Support
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by gail from maine,

gail from maine Aug 31, 2016 8:40 PM in response to Community Vision Systems
Level 7 (25,734 points)

iCloud

Aug 31, 2016 8:40 PM in response to Community Vision Systems

Try logging out of iCloud and then back in again, then go back to the Manage Storage screen shown above to see if the 5GB option is checked when you initially go into the screen.

Cheers,

GB
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by Community Vision Systems,

Community Vision Systems Aug 31, 2016 9:50 PM in response to gail from maine
Level 1 (4 points)

iCloud

Aug 31, 2016 9:50 PM in response to gail from maine

I can see the billing cycle, I am at the start of the month in the cycle.

I have logged out and back in again but the 'Done' button is still disabled. The blue tick is still on 5GB Free but all I can do is cancel, I cannot click 'Done' to confirm the change.
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by léonie,

léonie Aug 31, 2016 10:44 PM in response to Community Vision Systems
Level 10 (105,791 points)

iCloud

Aug 31, 2016 10:44 PM in response to Community Vision Systems

There is a lock icon in the upper right corner of the screenshot you have posted. While this lock is active, the button will probably not work.
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by Community Vision Systems,

Community Vision Systems Aug 31, 2016 11:04 PM in response to léonie
Level 1 (4 points)

iCloud

Aug 31, 2016 11:04 PM in response to léonie

Any idea why it is locked and how to remove it?
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by léonie,

léonie Aug 31, 2016 11:30 PM in response to Community Vision Systems
Level 10 (105,791 points)

iCloud

Aug 31, 2016 11:30 PM in response to Community Vision Systems

No, I have seen this lock for the first time, sorry.
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by gail from maine,

gail from maine Sep 1, 2016 9:21 PM in response to Community Vision Systems
Level 7 (25,734 points)

iCloud

Sep 1, 2016 9:21 PM in response to Community Vision Systems

I'm a bit confused about your screenshot. I just noticed that the message at the top of the screen indicates that you need to choose a new option before your plan renews on 01/09/16. That implies that you are not currently subscribed to an upgraded iCloud storage plan at all, but that you are only using the 5GB free plan.

Can you clarify?

Cheers,

GB
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Q: Done button grey when trying to downgrade iCloud storage

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by zinacef,

by gail from maine,

by Community Vision Systems,

by léonie,

by Community Vision Systems,

by léonie,

by gail from maine,

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