gbussey
Level 1
(12 points)
Q: Front of watch detaches from body of watch
i I have seen lots of discussions about the back of the watch separating from the body but can't find any discussions on the FRONT of the watch detaching. At first I thought the remarks about the BACK detaching referenced my issue but as I read more I discovered that what people were describing. Was the back part where charger attaches separating from watch body. My history has been the glass front of the watch detaching. Has happened three times. Anybody else with similar problem? Ever discover the cause? Thanks
Apple Watch, watchOS 2.2.1
Jonathan UK
Level 7
(28,975 points)
Hi
Be sure to handle your watch in accordance with Apple's guidelines, including:
- Keeping your watch clean and dry.
- Following the instructions in the Important handling information section of the Apple Watch User Guide, including in respect of:
- Exposure to liquids.
- Not dropping your watch or subjecting it to other impacts.
- Cleaning and care.
- Keeping your watch within the specified operating and storage temperature ranges.
- Not applying excessive pressure to the Digital Crown or Side button.
- Avoiding exposing your watch to dramatic changes in temperature and/or humidity.
- https://help.apple.com/watch/#/apd707b42a5e
Should the issue recur, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation to arrange for your watch to be inspected and to establish your available service options (whether under warranty or via chargeable repair service):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status (the serial number is on the back of your watch):
