Ben Curry
Level 1
(4 points)
Q: Camera not focusing after update to 9.3.5
Hi,
I updated my iPhone 6+ to 9.3.5 yesterday and now my camera will not focus. I noticed it right after the update but couldn't figure out the issue. I've checked again this morning and its still happening after a reboot and a night on charge.
It is more pronounced in landscape mode. When the camera is still (even on a tripod) the screen looks like it is swaying left and right and any images taken are blurred. It does happen in portrait but seem like it is doing it less, but its up and down in portrait.
In video mode it is even more noticeable and also is accompanied by a whirring/pulsing sound that you can hear on playback.
I've tried a reset and it still happens.
Any suggestions?
iPhone 6 Plus, iOS 9.3.5
Jonathan UK
Level 7
(30,470 points)
Hi Ben
First follow the instructions here, under the heading "Your photos are blurred or out of focus":
If the issue then persists, check whether your camera is eligible for replacement. There is an iSight Camera (rear camera) Replacement Program for iPhone 6 Plus.
Subject to the terms of the program, if the rear camera on your iPhone is producing blurry photos and falls within the eligible serial number range, Apple will replace the iSight camera for you, free of charge.
Follow the instructions here:
