jayaspdr
Level 1 (8 points)
iPad

Q: I pad 2 mail application crashes on opening - happened after IOS9.3.2 - currently using 9.3.4

IPad 2 mail application crashes - shows blank page, headers and exits to home screen. Problem started sometime after updating 9.3.1 or 9.3.2 - currently using 9.3.4. All other applications working fine

iPad 2, iOS 9.3.4

Posted on Aug 21, 2016 5:37 AM

by Skydiver119,Solvedanswer
Skydiver119 Skydiver119
Level 7 (27,960 points)
iPad
A:

A few things you can try

 

Double tap the home button and flick the preview for mail up and off the screen to force close the app. Single tap the home button or on the home page preview to exit the mode.

 

Force your iPad to reboot. Hold down the sleep and home keys for about 20 seconds. When you see the silver Apple, let go and let it reboot and see if you can open your mail.

 

Go into the settings, mail, contacts and calendars, delete your e-mail account info and re-enter the information and see if it will open.

Posted on Aug 21, 2016 7:43 AM

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jayaspdr

Q: I pad 2 mail application crashes on opening - happened after IOS9.3.2 - currently using 9.3.4

  • All replies
  • Helpful answers

  • by Skydiver119,Solvedanswer

    Skydiver119 Skydiver119 Aug 21, 2016 7:43 AM in response to jayaspdr
    Level 7 (27,960 points)
    iPad
    Aug 21, 2016 7:43 AM in response to jayaspdr

    A few things you can try

     

    Double tap the home button and flick the preview for mail up and off the screen to force close the app. Single tap the home button or on the home page preview to exit the mode.

     

    Force your iPad to reboot. Hold down the sleep and home keys for about 20 seconds. When you see the silver Apple, let go and let it reboot and see if you can open your mail.

     

    Go into the settings, mail, contacts and calendars, delete your e-mail account info and re-enter the information and see if it will open.

  • by jayaspdr,

    jayaspdr jayaspdr Aug 23, 2016 4:35 AM in response to Skydiver119
    Level 1 (8 points)
    iPad
    Aug 23, 2016 4:35 AM in response to Skydiver119

    Thanks, Skydriver. Tried your option but still does not work. on pressing mail app, the screen goes blank and then reverts to the home screen. The same yahoo mail account opens on other iPads, Iphone and Android phone

  • by jayaspdr,

    jayaspdr jayaspdr Aug 31, 2016 9:58 PM in response to jayaspdr
    Level 1 (8 points)
    iPad
    Aug 31, 2016 9:58 PM in response to jayaspdr

    CContinuing to have this problem. Can someone help please?

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 1, 2016 3:38 AM in response to jayaspdr
    Level 4 (2,825 points)
    Apple TV
    Sep 1, 2016 3:38 AM in response to jayaspdr

    Hi. You marked your question Solved, so people are less likely to look at it. Do you have any other mail accounts configured on this iPad? Can you compare the account settings with a device that works?

  • by jayaspdr,

    jayaspdr jayaspdr Sep 1, 2016 5:30 AM in response to Diana.McCall
    Level 1 (8 points)
    iPad
    Sep 1, 2016 5:30 AM in response to Diana.McCall

    Thanks Diana - did not mean to mark it as Solved. How do I unmark it?

    I had a Gmail account configured on this IPad but as mentioned earlier the app itself does not open. Have since removed the Gmail account

  • by Skydiver119,

    Skydiver119 Skydiver119 Sep 1, 2016 5:51 AM in response to jayaspdr
    Level 7 (27,960 points)
    iPad
    Sep 1, 2016 5:51 AM in response to jayaspdr

    There's no way to mark it unsolved. Perhaps you should make a new thread with your issue and as many details as you can give. That should encourage people to read it and hopefully find you an answer.