Daniel Stonek

Q: iMac does not wake up

I always have my iMac 27" late 2015 on.

During the day when it sleeps it wakes up as expected moving the mouse or pressing any key.

Since two days ago, after night, I have to power off and then on to restart the system.

The display does not 'wake up'. If I press a key like Return several times I hear the known sound when you make a mistake. It seems to me that the system wakes up but the display does not.

During the night some CCC backup tasks are automatically performed.

Energy Saver: Turn display off after 15 min; checked: Wake up for network access, Start up automatically after a power failure.

What do you suggest to research?

Thank you

iMac with Retina 5K display, OS X El Capitan (10.11.6)

Posted on Aug 26, 2016 5:49 AM

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Q: iMac does not wake up

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  • by Ulexes138,

    Ulexes138 Ulexes138 Aug 28, 2016 7:00 AM in response to Daniel Stonek
    Community Specialists
    Aug 28, 2016 7:00 AM in response to Daniel Stonek

    Hello Daniel Stonek,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to rely on your Mac running as expected. Whenever we see a behavior such as what you've described with the computer having trouble waking up it's a good idea to check a few things quickly and then reset your NVRAM and SMC (system management controller). This will not delete any of your data but may reset some of you basic preferences like speaker volume and screen brightness.

    First take a look at this article: If your Mac doesn't sleep or wake when expected - Apple Support

    Specifically:

    If your Mac doesn't wake when you expect

    Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

    • Your screen brightness might be turned down.
    • If you're using an external display, your display might be turned off. 
    • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
    • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.

    Then have a look at these Articles to see how to do the resets: 

    Reset the System Management Controller (SMC) on your Mac
    How to Reset NVRAM on your Mac​

    If you have any trouble or any questions, please reach out again. The whole community is here to help.
    -Best Regards

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 28, 2016 8:42 AM in response to Ulexes138
    Level 1 (19 points)
    Apple TV
    Aug 28, 2016 8:42 AM in response to Ulexes138

    Thanks for your suggestions.

    Yesterday I set CCC to skip all backups for 24 hours.
    Today morning the screen woke up correctly.
    I will reset NVRAM and SMC as you suggested and see what happens tomorrow.

    Last issues I already had pressed power button for a short time but nothing happened.
    Tomorrow I'll post news.
    Thank you

  • by Eric Root,

    Eric Root Eric Root Aug 28, 2016 1:25 PM in response to Daniel Stonek
    Level 9 (70,141 points)
    iTunes
    Aug 28, 2016 1:25 PM in response to Daniel Stonek
  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 28, 2016 2:45 PM in response to Eric Root
    Level 1 (19 points)
    Apple TV
    Aug 28, 2016 2:45 PM in response to Eric Root

    "For all systems the hibernatefile should be "/var/vm/sleepimage" by default, and for laptops the hibernatemode should have a value of 3 and for desktops it should be 0. If these values are different, then try resetting your computer's SMC"


    After resetting my hibernatemode is 0 (iMac)

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 29, 2016 6:12 AM in response to Ulexes138
    Level 1 (19 points)
    Apple TV
    Aug 29, 2016 6:12 AM in response to Ulexes138

    Yesterday I reset SMC and Carbon Copy Cloner made its job during the night.

    Today morning the display didn't wake up. Pressing repeatedly the space bar I hear the system sound when you are doing something wrong.
    I already have checked HD integrity and it was okay.

     

    Now I am resetting SMC and NVRAM.

    These are the steps and results:

    • Shut down
    • Unplug power cable 15"
    • Plug power cable and wait 10"
    • Power on
    • Press immediately after the sound CMD-Option P and R and keep them pressed
      Black screen with Apple logo and progress bar -> Grey backround -> Select language (mouse does not respond) ->  OS X Utilities (mouse responds after a while)
      Step 5 is not accomplished

    Resetting NVRAM

    1. Shut down your Mac.
    2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
    3. Turn on your Mac.
    4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
    5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
    6. Release the keys.

     

     

    What can I do?

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 29, 2016 3:11 PM in response to Daniel Stonek
    Level 1 (19 points)
    Apple TV
    Aug 29, 2016 3:11 PM in response to Daniel Stonek

    Back to my desk after 9 hours away I cannot get my display on.

    Surely system is on, I see a blinking light in the iMac port of my router.
    I also have access from another computer in my network, even I can play a video stored in an external drive attached to my iMac.

     

    I have a CCC task which is executed every 3 hours, so I don't rule CCC on this subject.

     

    As I said before I couldn't end steps to reset NVRAM

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 29, 2016 3:30 PM in response to Daniel Stonek
    Level 1 (19 points)
    Apple TV
    Aug 29, 2016 3:30 PM in response to Daniel Stonek

    I tried changing step 4

    Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

    by

    Press and hold the Command-Option-P-R keys immediately before you hear the startup sound.

     

    The same chords but sounding differently, poorer, I heard after a while, then I released the 4 keys and another startup sound was played (same as the last one).
    Finally the system started. Only time zone was changed.
    Now I have to wait until tomorrow

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 29, 2016 4:39 PM in response to Daniel Stonek
    Level 1 (19 points)
    Apple TV
    Aug 29, 2016 4:39 PM in response to Daniel Stonek

    Edit: I didn't have to wait.
    After 90 min or so I cannot wake up the display. There was a CCC backup performed during this time
    Power off

    Power on - I see the router light corresponding to the iMac on immediately but startup sound delays more than usual (around 10 seconds)

     

    I'm updating CCC.

     

    Next test: manually ran a CCC task and put system to sleep.

    After a couple of minutes display didn't wake up again.

     

    I've asked CCC support to read this thread

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 29, 2016 5:25 PM in response to Daniel Stonek
    Level 1 (19 points)
    Apple TV
    Aug 29, 2016 5:25 PM in response to Daniel Stonek

    Digging...

     

    I ran another CCC task, put the system to sleep and immediately moved the mouse and pressed some keys: black screen, didn't wake up

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 30, 2016 7:35 AM in response to Daniel Stonek
    Level 1 (19 points)
    Apple TV
    Aug 30, 2016 7:35 AM in response to Daniel Stonek

    Thanks to Mike Bombich from CCC I believe I found the problem.

    He asked me to disable Logmein and Teamviewer.

    I completely removed Logmein I don't use anymore and turned off Teamviewer.
    Put system to sleep and it woke up correctly with or without CCC running a task.
    So I am contacting Teamviewer team

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Aug 31, 2016 1:25 PM in response to Daniel Stonek
    Level 1 (19 points)
    Apple TV
    Aug 31, 2016 1:25 PM in response to Daniel Stonek

    I uninstalled Teamweaver, put to sleep and again display do not wake up.

    It is something random.

    I don't know what to think.

    I am going to disconnect all external disks to see what happens.
    Anyway if it is random... I don't know
    Someone in Mac stuff to help me?

    I spent thousands of dollars!!!!

    In a week I have pressed the power button more times than the last ten years!!

     

    Disconnected all wires but power.

    Power on.
    Sleep
    Display still off!!

  • by Eric Root,

    Eric Root Eric Root Aug 31, 2016 4:58 PM in response to Daniel Stonek
    Level 9 (70,141 points)
    iTunes
    Aug 31, 2016 4:58 PM in response to Daniel Stonek

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by Daniel Stonek,

    Daniel Stonek Daniel Stonek Sep 1, 2016 5:53 AM in response to Eric Root
    Level 1 (19 points)
    Apple TV
    Sep 1, 2016 5:53 AM in response to Eric Root

    Thank you Eric. I will post that info later.

     

    Last night I was looking system logs from Console

    I extracted the lines after going to Sleep:

     

    31/8/16 18:21:03,581 identityservicesd[301]: <IMMacNotificationCenterManager: 0x7fa148e45930>: notification observer: com.apple.iChat   notification: __CFNotification 0x7fa148c05180 {name = _NSDoNotDisturbEnabledNotification}

    31/8/16 18:21:03,719 identityservicesd[301]: <IMMacNotificationCenterManager: 0x7fa148e45930>:    NC Disabled: NO

    31/8/16 18:21:03,723 identityservicesd[301]: <IMMacNotificationCenterManager: 0x7fa148e45930>:   DND Enabled: YES

    31/8/16 18:21:03,723 identityservicesd[301]: <IMMacNotificationCenterManager: 0x7fa148e45930>: Updating enabled: NO   (Topics: (

    ))

    31/8/16 18:21:04,000 kernel[0]: PM response took 2179 ms (248, netbiosd)

    31/8/16 18:21:05,163 WindowServer[223]: device_generate_lock_screen_screenshot: authw 0x0(0)[inf, inf, 0, 0] shield 0x7fbebb056c00(2001), dev [2560,1440]

    31/8/16 18:21:08,935 com.apple.xpc.launchd[1]: (com.logmein.hamachi[1058]) Service could not initialize: Unable to set current working directory. error = 2: No such file or directory, path = /Library/Application Support/LogMeIn Hamachi/: 15G31: xpcproxy + 12068 [1343][F7717708-ACF7-307D-B04E-998DFC36598F]: 0x2

    31/8/16 18:21:08,935 com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    31/8/16 18:21:13,293 RunOuc[1060]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.6 instead of 10.11.6. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

     

    I don't understand most of that but I highlighted in bold what it took my attention.

    I don't use Logmein for 2 years.  It is a program very difficult to erase completely.

    I note that this is a 2 months old 27" iMac 2015. I migrated all my stuff from an old iMac using Migration Apple tools.

    Yesterday I installed Logmein again for the purpose to uninstall it and consequently remove that service and other stuff that could be still installed.

    I have to say that all Logmein ways to uninstall the program they recommend in their site are wrong.
    No way to uninstall it.

    The matter is that after I installed Logmein my display always turns on after setting system to sleep (auto or manually)

  • by tygb ,

    tygb tygb Sep 1, 2016 6:05 AM in response to Daniel Stonek
    Level 2 (204 points)
    Mac OS X
    Sep 1, 2016 6:05 AM in response to Daniel Stonek

    Please open system preferences and click on energy saver and click on restore defaults , make sure wake for wi fi network access is off .

     

    You can also refer the article : If your Mac doesn't sleep or wake when expected - Apple Support

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