HT201354: If you forgot your Apple ID

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George Valishvili

Q: How get iCloud ID by IMEI and Serial Number fromIphone

My Kid use iPhone5s in one day during restart the device ask for AppleID & password,

is it any way to recover applied & password since user did not remember any even E-mail which it indicated during registration, Phone can accept messages from Cell provider and answer on incoming calls

I can provide details like IMEI & S/N from device's box

iPhone 5s, iOS 9, Kid forget everything Apple ID

Posted on Sep 1, 2016 8:44 AM

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Q: How get iCloud ID by IMEI and Serial Number fromIphone

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 1, 2016 8:47 AM in response to George Valishvili
    Level 10 (132,868 points)
    iTunes
    Sep 1, 2016 8:47 AM in response to George Valishvili

    You can't get your id from the phone's serial number and/or IMEI number.

     

    Are you or your son still logged into the account anywhere so that you can look it up ? Or do you/your son have any of the account's downloads in your/his computer's iTunes library so that you can do 'get-info' on them and see the id ? If not have you/he tried : If you forgot your Apple ID - Apple Support ?

     

    If you still can't find it, and if you were the original purchaser of the phone (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it