oakharoh
Level 1 (8 points)
Desktops

Q: iMac display issue

IMG_20160901_152120-1600x1200.jpg

Hello Community,

 

This is what my display looks like... Currently set on 16.5' (1920 x 1200).

 

2 days ago, my computer was very hot to the touch. Shortly afterwards, it beeped a couple of times and then went off. I switched it back on and this is what happened. By the way, the computer has had loading issues where it spends close to 10 mins on the apple white loading screen. Can you please help?

iMac, Mac OS X (10.7.5)

Posted on Sep 1, 2016 7:36 AM

by den.thed,Solvedanswer
den.thed den.thed
Level 7 (27,358 points)
A:

You didn't say which model year it is.

 

The air intakes on the earlier Intel models are along the bottom of the computer. With the computer off and disconnected from the power, it is better to initially vacuum out the bottom grill work before just blowing the dust deeper into the computer. The other problem at this point, is that because it has not been regularly service, it may really need to be opened up for a more through cleaning.

 

The air intake on the newer Intel models is the vent opening on the back and any external cleaning should be done pretty much the same as the earlier model. (computer off, disconnect the power, vacuum and then blow)

Posted on Sep 1, 2016 9:18 AM

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oakharoh

Q: iMac display issue

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  • by BDAqua,Helpful

    BDAqua BDAqua Sep 1, 2016 9:32 AM in response to oakharoh
    Level 10 (123,489 points)
    Sep 1, 2016 9:32 AM in response to oakharoh

    Have you blown the dust out lately?

  • by den.thed,

    den.thed den.thed Sep 1, 2016 9:34 AM in response to oakharoh
    Level 7 (27,358 points)
    Sep 1, 2016 9:34 AM in response to oakharoh

    What model iMac...?

    see > Find the model name and serial number of your Mac - Apple Support

     

    oakharoh wrote:

     

    IMG_20160901_152120-1600x1200.jpg

     

     

    This is what my display looks like... Currently set on 16.5' (1920 x 1200).

     

     

    Unfortunately, that looks more like a graphic's problem than a color or accessiblity setting.

     

     

    2 days ago, my computer was very hot to the touch. Shortly afterwards, it beeped a couple of times and then went off.

     

    That is a pretty good indication that it over heated.

     

     

    By the way, the computer has had loading issues where it spends close to 10 mins on the apple white loading screen.

     

    That sound more like a hard drive problem, which most defiantly could also be cause by or attributing to hi temperatures.

     

    I'm not sure, but it seems as if either the air-intakes are clogged with dust or that a fan has failed. Which unfortunately, may have already caused irreversible damage to both your Hard Drive and Graphic's chip.

     

    So at this point, sadly I can only suggest that you take it to service.

    Mac desktops Service Answer Center - Apple Support

  • by oakharoh,

    oakharoh oakharoh Sep 1, 2016 8:52 AM in response to BDAqua
    Level 1 (8 points)
    Desktops
    Sep 1, 2016 8:52 AM in response to BDAqua

    Thanks for the reply. I haven't, I guess I'm not that aware on the preventative measures for the iMac.

     

    Will try that!

  • by oakharoh,

    oakharoh oakharoh Sep 1, 2016 8:59 AM in response to den.thed
    Level 1 (8 points)
    Desktops
    Sep 1, 2016 8:59 AM in response to den.thed

    Thanks for the response!

     

    If it's a graphic issue, what's are the steps to finding a resolution?

     

    I'm not computer savvy. Where do I find the air-intakes? It seems like I've also lost my speakers.

     

    My greatest challenge is that I currently reside in Nigeria and there's no apple service centres out here.

     

    I appreciate your level of detail.

  • by den.thed,Solvedanswer

    den.thed den.thed Sep 1, 2016 9:18 AM in response to oakharoh
    Level 7 (27,358 points)
    Sep 1, 2016 9:18 AM in response to oakharoh

    You didn't say which model year it is.

     

    The air intakes on the earlier Intel models are along the bottom of the computer. With the computer off and disconnected from the power, it is better to initially vacuum out the bottom grill work before just blowing the dust deeper into the computer. The other problem at this point, is that because it has not been regularly service, it may really need to be opened up for a more through cleaning.

     

    The air intake on the newer Intel models is the vent opening on the back and any external cleaning should be done pretty much the same as the earlier model. (computer off, disconnect the power, vacuum and then blow)

  • by oakharoh,

    oakharoh oakharoh Sep 1, 2016 9:31 AM in response to den.thed
    Level 1 (8 points)
    Desktops
    Sep 1, 2016 9:31 AM in response to den.thed

    My apologies.

     

    It's the iMac 7.1, 2008 model.