Q: Activation Lock

Jasmine.hu6 wrote:

 

How do I find my Apple ID when I've lost the ID, password and restore email?

 

More details:

I received a notification that I need to update my iphone. Which I tried to do. However a notifcation came up again saying there was an error and it was either I restore my phone or try updating again. Obviously I chose the latter.

 

However it did not update at all and my phone did not go back to my lock screen. It had an image of a cord and an itunes logo on top of it. Thus, I turned my whole phone off and the process repeated, until I got tired of it and clicked restore.

 

What I did not realise was, after my phone was restored and updated, I had to activate my phone. I was asked to enter the Apple ID that was linked to my phone. I thought immediately that it was this account I am using now (which is the account I use to purchase all my apps, ect.) however it came up invalid.

 

This means it must be my icloud account. However, I do not remember my icloud email or my password, and now I cannot activate my iphone. What can I do now?

Was this a new phone or a used phone?

Turn off Find My iPhone Activation Lock - Apple Support

Find My iPhone Activation Lock - Apple Support

Jasmine.hu6 wrote:

 

Used phone

See the two links I provided.

You'll need to find the original owner to remove the icloud activation lock.

Jasmine.hu6 wrote:

 

I am the owner

How are you the original owner of a used phone you bought?

Again read the two links I provided.

Jasmine.hu6 wrote:

 

My explanation may be unclear. What I mean is, I'm the owner of the iphone, and due to the reasons I mentioned above, I had to restore my iphone. Now it is on activation lock and it is asking me to enter the Apple ID and password that were used to set up this iphone. However I do not remember that ID as it was older. Thus I cannot activate my own iphone.

See the two links I provided.  It explains everything..

Hi

If you are the original purchaser of the iPhone, the information in the following support articles may help you to recover your original Apple ID email address and password:

• If you forgot your Apple ID - Apple Support
• If you forgot your Apple ID password - Apple Support

If you still need assistance contact Apple Support:

• Contact Apple for help with Apple ID account security - Apple Support

Alternatively, either contact Apple Support or take the iPhone - along with your original proof of purchase - to a Genius Bar appointment at an Apple Retail Store:

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/