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Sep 2, 2016 2:35 PM in response to Bernie007by CarlosP1228,Hello Bernie007,
Thanks for that info and choosing the Apple Support Communities. I know how important installing this new app on your iPad is to you! If I understand correctly, you are unable to enter the verification code on your iPad that you receive from a trusted device for two-factor authentication. Here is what I suggest to resolve this:
1. First, restart your device as the shut down and start up process is important to keep the iOS software running properly:
Restart your iPhone, iPad, or iPod touch
2. Next, make sure your iOS software is up to date, as it contains user updates and stability that may help resolve this issue:
Update the iOS software on your iPhone, iPad, or iPod touch
3. Last, I would generate a new verification code and test the issue again. If you're still having the same issue you may need to contact AppleCare support as they have more tools and resources for issues like yours.
Get a verification code and sign in with two-factor authentication
Contact Apple SupportCheers!
