Hans Mandala
Level 1 (4 points)

Q: Not proper activate apple id for two iphones

I have two iphones, one is iphone5 and another one is iphone6+. Both are used same apple id.

some day, I gave my iphone5 to my daughter to use it.

Unfortunately, after gave her the iphone5 I changed my password without remove the iphone5 from the list of devices. Now, my daughter can not use the iphone5 because it is locked for security allert.

can somebody give me a solution to activate the iphone5?

Posted on Sep 1, 2016 9:40 AM

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Hans Mandala

Q: Not proper activate apple id for two iphones

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  • by sterling r,

    sterling r sterling r Sep 2, 2016 9:22 AM in response to Hans Mandala
    Community Specialists
    Sep 2, 2016 9:22 AM in response to Hans Mandala

    Hello Hans Mandala,

    Thanks for reaching out to the Apple Support Community. It sounds like your daughter's phone is running into an issue with the activation lock, and I know how important it is to get it working again. Don't worry though, I have some info that should help.

    If the error message you are seeing is related to an activation lock, you can remove the device from your iCloud using your computer and the instructions listed in this article: Turn off Find My iPhone Activation Lock

    If the error you are seeing is not related to activation lock, or if you run into any trouble the entire community is here to help.
    Best Regards