Gordon Rankin

Q: MacPro 2013 video keeps crashing my machine!

All,

 

I have a the following 2013 MacPro:

Model Name:    Mac Pro

  Model Identifier:    MacPro6,1

  Processor Name:    Quad-Core Intel Xeon E5

  Processor Speed:    3.7 GHz

  Number of Processors:    1

  Total Number of Cores:    4

  L2 Cache (per Core):    256 KB

  L3 Cache:    10 MB

  Memory:    32 GB

  Boot ROM Version:    MP61.0116.B17

  SMC Version (system):    2.20f18

  Illumination Version:    1.4a6

 

~~~

I have 32G of memory in the machine and an OWC 1T SSD for the main drive. I have a MultiSync EA234WMI monitor HDMI on my left and a HP LP2475w on my right.

 

When I am using both monitors at the same time heavily. The system will crash with a GPU restart:

Mon Aug 29 16:57:03 2016

 

Event:               GPU Reset

Date/Time:           Mon Aug 29 16:57:03 2016

Application:       

Path:              

OS Version:          Mac OS X Version 10.11.6 (Build 15G31)

Graphics Hardware:   AMD FirePro D300

Signature:           e

 

Report Data:

 

GPURestartReportStart

 

~~~~~~~~~~~

 

This happened 3 times on Monday and what happens is basically both monitors start to flicker and loose sync and then they usually go off. Sometimes I can pull the HDMI cable and that will restart the GPU and everything will recover. Monday actually lost a boat load of work and so I have had it.

 

What really irks me is this... No matter where I plug the monitors in GPU Slot 1 never gets used????

 

AMD FirePro D300:

 

  Chipset Model:    AMD FirePro D300

  Type:    GPU

  Bus:    PCIe

  Slot:    Slot-2

  PCIe Lane Width:    x16

  VRAM (Total):    2048 MB

  Vendor:    ATI (0x1002)

  Device ID:    0x6810

  Revision ID:    0x0000

  ROM Revision:    113-C4012F-687

  gMux Version:    4.0.11 [3.2.8]

  EFI Driver Version:    01.00.687

  Displays:

HP LP2475w:

  Resolution:    1920 x 1200 @ 60 Hz

  Pixel Depth:    30-Bit Color (ARGB2101010)

  Display Serial Number:    CNC9060JYQ

  Mirror:    Off

  Online:    Yes

  Rotation:    Supported

EA234WMi:

  Resolution:    1920 x 1080 @ 60Hz (1080p)

  Pixel Depth:    30-Bit Color (ARGB2101010)

  Display Serial Number:    55313013TA

  Main Display:    Yes

  Mirror:    Off

  Online:    Yes

  Rotation:    Supported

  Television:    Yes

 

~~~~~~

 

I have been doing a bunch of testing yesterday and today. If I use the HP monitor in full screen mode for just about any work (I design Audio, Pro Audio Hardware and Software) then the issue starts up.

 

If I put that work into a window then things seem to be more stable.

 

Really any help would be appreciated. I know this has been an issue with this hardware platform. I have been working with others but I need something stable so I can get some work done.

 

Thanks,

Gordon

Mac Pro, OS X El Capitan (10.11.5), 1T OWC SSD/32G (2x16G), Quad 3.7Ghz

Posted on Sep 1, 2016 9:43 AM

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Q: MacPro 2013 video keeps crashing my machine!

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  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Sep 1, 2016 10:06 AM in response to Gordon Rankin
    Level 9 (60,677 points)
    Desktops
    Sep 1, 2016 10:06 AM in response to Gordon Rankin

    The Mac Pro late 2013 has two graphics cards. The first one has the interface Hardware to support up to six displays directly. It will not be bogged down supporting six displays, and using two it is hardly doing anything. The second display card, by design, has NO display interface hardware and is used strictly for GPU computation that can progress much more quickly since it is not interrupted by mundane screen refresh chores.

     

    If you are experiencing GPU restarts or crashes, you should make an appointment for a free evaluation at the genius bar of an Apple store (if available to you). If not available, you should pay for an evaluation at an Apple-Authorized Service Provider. There is said to be a service advisory on the GPU cards, where cards with problems are replaced (this is just short of an active recall).

  • by Gordon Rankin,

    Gordon Rankin Gordon Rankin Sep 1, 2016 11:10 AM in response to Grant Bennet-Alder
    Level 1 (64 points)
    Desktops
    Sep 1, 2016 11:10 AM in response to Grant Bennet-Alder

    Grant,

    Thanks!
    Gordon